Patterson Back Bay Dance Wear
185 Cambridge St, Burlington, MA 01803
TollFree: (800) 554-2340
Patterson's Back Bay Dance Supplies
Parking: Lot, Private
Bike Parking: Yes
Wheelchair Accessible: Yes
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Called in advance to check if they had liturgical dancewear. After being informed by one of Patterson's sales representative that they did carry a big seleccion of what I was looking for, I made the 45 min drive to their store. Once I get there there is ONE SMALL RACK of liturgical items...nothing if what I was looking for...worse experience ever.
I ordered dance shoes from Pattersons, or at leadt i thought i did. I called, 2 weeks apart, and left messages during business hours. Never heard back, even though i gave every speck of info - style#, name, ph#, my info, name of school -everything they needed. Called again 2 wks ago, a human answered! She had no clue, no record of my calls, and asked for all the same info again to "place the order", saying it will be here in a week. Just called, a gruff voice told me it can take months, but the shoes will be here soon. WHAT? Enough of this foolishness. I gave local my best shot and looks like they dont value my business. Amazon Prime here i come.
BAD, BAD, BAD Customer Service. They don't answer their phone, they don't answer your e-mails. I placed an order on-line. They didn't have Algy tutu I wanted, so I asked them to recalculate my order and e-mail to me a new receipt. They never did it. Untop of this they I went to their site to check my order status, and there was no indication that my order was even placed. I contacted them again - even tried to reach them by phone, and what a surprise - they have never gotten back with me. Horrible Customer Service!!! I'll never deal with Back Bay Dancewere again. And I would not recommend this business to any one.
12/05/2009Provided by Citysearch -
This store has a huge selection of dance shoes & leotards. My daughter needed pointe shoes and the fitting was perfect. The sales person spent almost an hour with us to make sure the fit was right. Her teacher was very pleased. The prices were the best around and they had dozens of different makers. I love this store!
09/21/2008Provided by Citysearch -
The store is very messy and unorganized. I went in there and there were lots of people. I talked to one of the ladies who worked there....and she was all annoyed and treated you like you were poor or something. I don't like their service at all. I asked for a size and they looked for it for 2 seconds and said...yeah we don't have any. Then i asked for freed pointe shoes and needed a fitting and they just pointed to a box of Freeds and were like "" Go look in there"" It was one of the worst experiences I've ever had. And the lady that i asked for was lazy and had the most disgusted face. I will never go there again...But that was only MY experience. I'm not sure about how they treat other customers.