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General Info
Burlingame1419 Burlingame Ave, CA 94010 Burlingame #G Inside Fox Mall 650.347.4074Papers and Petals Bridal offers you a friendly atmosphere, years of expertise, and the best selection of gowns and bridal accessories in the Bay Area. Our knowledgable staff is helpful and considerate, and the cheerful ambiance of our store is warm and inviting, ensuring that you feel comfortable and happy as you choose from our carefully selected and frequently updated collections of bridal, bridesmaid, flower girl, and mother-of-the-bride dresses and accessories. We are commited to service, quality and reliablility. We offer Alterations, Traditional and contmporary styles, In-stock selection of accessories, dresses, culturally sensitive, other special-occasion dresses ( including prom dresses ), and Tuxedos.
BBB Rating
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Regular Hours

Maggie Sottero, Schwab
Payment method
Downtown Burlingame
Clothing Stores, Wedding Supplies & Services, Bridal Gown Preservation, Tuxedos
Other Information

Parking: Free

Bike Parking: Yes

Wheelchair Accessible: Yes

Price Range : Average

Specialties: Proms, Bridal Showers, Gowns

By Appointment Only: Yes


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I am not going to bore you with the whole miserable story, I'll just express my opinion about Papers & Petal in Burlingame, CA - it's probably the worst bridal store that I have ever been in as far as the treatment that I have experienced as a bride-to-be. Rude, ignorant and cold environment makes a customer feel not welcome. I would not recommend this place.



Provided by Citysearch - 
Terrible customer service, rude and ignorant staff

If you are a bride-to-be, like me, the wedding dress shopping must be extremely important for you. So, do yourself a favor, listen to me, DO NOT go to P&P. Terrible customer service, rude and ignorant staff. Don't spoil your wedding gown shopping experience and your day, go elsewhere!




So I have a friend who bought all of our dresses for her wedding through this store. The customer service is good while your there trying the dresses on, but the time frame to get bridesmaids dresses in is a long wait. I called to find out when my dress would be ready for pick-up and I was told I would be called when it got there. We ordered our dresses over six months ago and they can't even give me a time frame of when it will be there.My friend also had her wedding gown altered there and they charged her over $600.00! I highly suggest if you do buy through them do not have alterations done there.



Provided by Citysearch - 


I had a really bad experience with Georgette. When I went in there I was looking for a specific dress that was from Spain. I was told that I could get it NO PROBLEM. Not only that, it would be here at the end of April 2009 with a June 2009 wedding if I spend 300.00 dollars extra for the rush delivery. The dress was what I wanted and there was no other place around that carried the maker of the dress. I paid in full - mistake!! As soon as I paid she could care less about me. May 1, 2009 I called and she told me it would be here at the end of May 2009. Her famous words are ""It's out of my control"" and she makes you signe a contract stating that if things were ""out of her control"" she was not responsible. DON'T SIGN THE CONTRACT!!! She has you under her mercy because you paid and she can do whatever she wants as long as she says ""it's out of my control"". I called several times after June 1, 2009 and she lied to me about when the dress will be in. For example; she said in 10 days because it was stuck in customs, in 10 more days because now it is out of customs and it is getting shipped to the maker in New York, 5 more days because it needed to ship from New York, 5 more days because the shipment from New York is taking longer, and on and on - lie after lie.

I asked for tracking and it was not given to me via e-mail like I asked. I called daily at the end of June and finally got her to give me information (number for the maker of my dress). I called and they told me that they did not know why she was playing this game. That is what it is with her - a game. When I got my dress on June 27, 2009 I asked from my 300.00 rush charge back and she has not give it to me. She was so rude and even told me that she would not charge me 45.00 for the Fedex to get it to her shop from New York. ARE YOU KIDDING ME!!!!!

She needs to be closed down and I sent a complaint to you know who, Which I did!!!! If you have a problem I think you should do the same so she gets the picture. By the way - her business is not back by the Bureau.



Provided by Citysearch - 
They will lie about your future totals

When I initially talked to a sales person there, I even think she was the owner of the store too, she originally told me one price, which I liked and gave her my business. When I came back to pick up my dresses, I was told absolutely different price, and wouldn't you know it 4 times more than the original price. I said ""wait just a minute, before you told me different price"", but she was like ""I couldn't have said that"" Well, I am definitely not coming back there again! Lie to me once - shame on you, lie to me twice - shame on me. My advice to all the ladies - think twice before considering that store!



This was THE worst!!!

Papers & Petals, in Burlingame, CA was THE worst customer experience I've ever had in my life! Rude, incompetent, staff - especially the owner... Georgette(?) - seemed annoyed by my every word. Finally, after a few minutes she seemed to have lost any interest in me as a customer and started to simply ignore me all together to the point where my fiancee asked me if I wanted him to wipe a floor with her for being so disrespectful to me. Ladies, do yourself a favor and don't let those people ruin your mood! Stay away from that store!!!



Too Expensive!!

If I can do it all over again I would have never gone to this papers and petals. And wish I hadn't listen to the fiance because I do not recommend this place at all if you are on a budget. Everytime I walked in there I feel like they just drained my pockets-from the very beginning until the end of the preparations!!(That should have been a sign) It absolutely makes me sick to my stomach how much they over charged and their items are very over price. I spent $1500.00 for the entire ensamble and I only have 53 guests!! Even the tux rental is way too much $200! my boss bought a brand new suit for this amount! Curious to see my breakdown?!?

Dress $778.00 - fully thought this is around the price that I was going to pay. Then here's the kicker, saw a much

nicer and elegand wedding dress at David's Bridal for...$399.00!! Tell me I didn't feel sick to my


Alteration for the dress $400 - this just blew my mind but I couldn't back out now other wise I'll loose my $$ my

dryclean lady would have charged me less!! I should have just taken it to my aunt to do!!

Tux Rental $150-I should have gone to Nicole's same quality for less than $100

Shoes $40 - once again over priced Nicole's was renting this for $17.99!! Then the groom will not even use the same shoes.

Shipping $10.00 oh let's not forget slstx

Basically, I had to spent $400.00 because I rented one for the ring bearer. $400.00 for tux rental!!!! God Almighty once again they drained my bank account!

Flower girl dress - $129 - for something so simple I could have gone to david's bridal

Dress Sash - 35 since different mat'l they charged extra

Sash alteration - another $35.00 you would think they'd be kind enough and generous enough to just cut the damn thing w/ no charge!!

So, to those of you who are planning on getting married and discussing your wedding dress I really do not recommend this place just for budget reason. You'll only wear this for no more than 12 hours and you're not sleeping with it so why spend so much. Save your money for your honeymoon. I wish I did. Just a simple and practical advise on my part.



Very rude attitude

Don't spoil your lifetime happy experience. And do not waste your time and money. They are neither prompt nor welcoming for the customers. They gave us an appointment but did not show up on time. We waited half an hour with no explanation. Their attutude is very rude. It was a very unpleasant experience for such a happy and innocent shopping expedition. Anyone can get offended and file a report for their discriminating behavior.



Provided by Citysearch - 
Papers and Petals exceeded my expectaions and provided excellent service from day one

I have to say that I was at first skeptical to drive all the way from Sacramento to Burlingame just to see a dress I'd liked online when I first began my wedding dress hunt. But I have to say that it was well worth it and I'd do it all over again in a heartbeat.. I received excellent one on one service the moment I entered the store, and never once felt that I was taking up too much time as I tried on dress after dress after dress.

And after making the long drive to try on the dress that I thought was the dress of my dreams, Georgette (the owner) actually found one that was even more beautiful and that fit my style to a tee. And she was right-I've never felt so beautiful in my life as the day of my wedding. The dress was amazing and everyone comented that it was one of the most beautiful dresses they've ever seen. I truly felt like a princess that day, and I owe much of that to Georgette and her staff. They took great care of me during each visit as I came back for alterations, and that great customer service carried on until the day we finally walked out the door with my dress in hand on the way to my wedding destination. Great service is invaluable-especially on a day as important as your wedding day, and great service is what I received from start to finish. I would definitely recommend Papers and Petals to anyone who is currently talking on the special and important task of searching for the perfect dress in an amtmosphere where you'll be treated with respect and will be given amazing service from start to finish.



Provided by Citysearch - 

My friend unwittingly chose Papers and Petals to get the bridesmaid dresses for her wedding. They quoted her $180 a person for the dress, which was quite a good quote condidering everywhere else she saw was about $250 and above. When everythign was said and done, each dress was about $330! They overcharged us for EVERYTHNG. Extra length charge (which is bogus considering all those bridesmaids dresses come ridiculously long as is), a hemming charge AND an alteration charge- apparently they charge seperately for that now. Also, when the maid of honor was trying on her dress, she told the woman that it was a bit too tight, and the woman wanted to take it in (make it smaller). The M.O.H. still said that the dress was already tight and that it did not need to be taken in. We got to the next fitting and the woman had taken the dress in so much that the M.O.H. could not even breath or fit a bra on underneath. Then the woman had the gaul to ask ""well, is there any chance you may have gained weight since you were measured?""
Beyond the overcharging, the customer service was seriously bad. The first time i went in (with an appointment) I was ignored for about 20 minutes while they were helping a woman with a fitting. I know they were busy, but all they had to do was pop their head out and say ""i'll be with you in a minute."" I decided to leave and come back, and when I was walking outside I could see the women working on the fitting inside giving me death stares. When i went back the women were incredibly rude, and have been at every fitting since. I would definately not reccommend this place to anyone.

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