Ocean Honda of Burlingame
200 California Dr, Burlingame, CA 94010
No coupons available
I made a Saturday 10AM appointment for an oil change, I asked the lady on the phone on how long the service will take because I will wait at the dealership during the service, and was told about an hour for the oil change.
I arrived at 9:45AM on Saturday, waited 15 minutes before being helped. The "service specialist" told me it will take at least couple of hours. I said I was told an hour for the oil change, he then told me, there are several cars in front of me before they can work on my car.
I asked what is the point of the "appointment" if I had to wait for all other cars to finish. The service guy said it's only to guarantee a spot on the day. Apparently these people don't really understand appointment or the meaning of good customer service.
Even though this oil change is supposed to be free because I'd purchased the car there, it's really not "free" when I have to wait hours. I rather pay a small fee and get my oil change elsewhere with better overall customer service.
Looks like I won't be taking my car to service at this dealership or buy another car from them again.
Buying a new car is generally the second most expensive purchase in a person’s life. Negotiating for a new car strikes fear into the heart of many individuals. Car dealers and manufacturers have priced vehicles in a manner designed to daze and confuse the consumer. Understanding some tricks of the trade, however, can save you thousands of dollars! The Greater Bay Area has 25+ Honda Dealers. Our Aug’14 goal was to buy a 2014 Honda CR-V FWD LX with a 2011 lease return with 8500 excess miles ($1275 cost). I rank ordered the dealers per their Google, Yelp &/or Cars.com consumer ratings. The Tracy, San Leandro, Palo Alto, Livermore & El Cerrito dealerships were rated highly while Serramonte, Stevens Creek, Burlingame, & San Bruno dealers had low ratings. Competitive quotes came from Redwood City, Concord, Milpitas, Pittsburg, SFO, Vallejo, Oakland & Hayward. Dealers not responding included Napa, San Jose, Stevens Creek, Sunnyvale, & Morgan Hill. Obtaining a competitive offer on our 2011 lease return was our biggest challenge. We drove to Livermore on Labor Day weekend and were quoted $25.7k out the door which we declined. We closed a deal at Mike Harvey in Burlingame for $23k out the door with no excess mileage penalty. Victory in San Bruno made the same offer but too late. Our best offers came from dealers with low ratings, while our worst offers came from dealers with high ratings! Our experience at Mike Harvey was pleasant & took less than 75 minutes to complete. I recommend you contact Sales Consultant Dorota Kucia-Bohdzia for her best internet sales quote. I prepared a guide with some lessons learned:
1. Read the “Car Buyer’s School” at http://beatthecarsalesman.com/school/
2. Review Dealership consumer ratings in Google & Yelp, but keep an open mind
3. Research vehicle safety ratings, gas mileage, insurance cost, reliability, depreciation, etc
4. View the Dealer’s online auto inventory regarding make, model, & color as to availability
5. Find out about unadvertised dealer rebates, incentives and holdbacks so you can use them to negotiate to your favor by lowering your price
6. Decline dealer add-ons which are generally overpriced such as glass etching, fabric protection, rustproofing, undercoating, extended warranty, etc
7. If you have a trade-in, don’t mention it until you’ve agreed on the new car price, but know what it’s worth via Cars.com, Kelly Blue Book, etc
8. Shop late in the day during the last week of month/quarter/year, or Labor Day weekend
9. Don’t bargain from the MSRP or Dealer Invoice Price, which are artificial negotiation numbers; find the real price the dealer paid for the car and bargain up from this price; refer to Consumer Reports “New Car Price Service” or TrueCar.com (I’ve found them more cost effective than other car buying sites such as AutoNation, AuthorityAuto, CarBargains, CostCoAuto, USAA, AMEX, etc)
10. Buy your car from the Dealer’s Internet Sales Manager or the Fleet Department Manager for the best unadvertised discount price; call or email for their bottom line selling price
11. Compare quotes across dealerships but realize many offers are confidential with expiration dates so be discreet until you’re ready to buy; obtain new quotes after expiration dates
12. Find out vehicle accessory model #’s from dealer’s website, and then buy at fraction of cost via EBay, Amazon.com, Google, etc
A friend bought a new Honda from this dealership and they agreed on a lower price from the asking price. It was only $1500 less than their asking price. However when the dealer wrote up all the paper work, the dealer changed the price back to the original price. I'm sorry people who deceive others like that makes this dealership a shady place trying to cheat out people's money. Sales people can not say one thing and then turn around and lie and manipulate the paper work so that they can get more money in their pockets. That's the last time they will buy from that dealership.
I am very satisfied with the service provided by Mike Harvey Honda since they are willing to help you. The atmosphere is very pleasant and the sales team are very polite. I will and have recommended people to your dealership since the service level is very professional.
I am so glad that I purchased my car at Mike Harvey Honda. I have 7 year warranty on it and I will always bring my 2011 Accord here for service. They are extremely helpful, detailed, and friendly. Thanks, Johnny for everything. I really appreciate your time and giving me a great deal on my Accord.
My over all experience with Mike Harvey Honda was awesome, spectacular, etc. The atmosphere at the dealer was one of great patience, calmness, understanding, willingness; the staff was extremely friendly. My sales rep gave me his undivided attention regardless of the masses at the show room. I explained to him my situation and he went above and beyond to get me into a vehicle that would fit my budget and life style. He explained the best options available to me and made me feel comfortable once I decided on my final option. He contacted me numerous times updating me with information regarding my purchase. I was enthusiastic, thrilled, and ecstatic to be purchasing a new car. This was the friendliest, easiest, and comfortable big purchase I have made to date. I will be returning for future purchases. Thank You.
08/18/2011Provided by Citysearch -
My TL is gorgeous. I never been so madly in love with a car like this before. They offer the most awesome deal for me with all the add-on that I requested on the car. I got the most beautiful color. Thank you for making all my commands come true. I love you guys for my dream car.