Don't take your car here the service manager is the worst he needs to be fired.My car was there forever and they gave it back to me and didn't do what they said and the manager had a snotty attitude and was just horrible to me .I was a customer there for years when Kevin was the manager and he was great. I finally had to sue them in court and report them to the automotive and the judge threw the book at them. They had to give me nearly $3,000 in damages to my car.Never go there again and the owner doesn't want to hear about it .I must have called him 10 times and never once returned my call .The absolute worst customer service ever and I was about to buy a new Porsche from them.RUN FOREST RUN.
I made a Saturday 10AM appointment for an oil change, I asked the lady on the phone on how long the service will take because I will wait at the dealership during the service, and was told about an hour for the oil change.I arrived at 9:45AM on Saturday, waited 15 minutes before being helped. The "service specialist" told me it will take at least couple of hours. I said I was told an hour for the oil change, he then told me, there are several cars in front of me before they can work on my car.I asked what is the point of the "appointment" if I had to wait for all other cars to finish. The service guy said it's only to guarantee a spot on the day. Apparently these people don't really understand appointment or the meaning of good customer service.Even though this oil change is supposed to be free because I'd purchased the car there, it's really not "free" when I have to wait hours. I rather pay a small fee and get my oil change elsewhere with better overall customer service.Looks like I won't be taking my car to service at this dealership or buy another car from them again.
I am happy to have found this car dealership near town. They have some of the best deals out there! Thank you and I will definitely recommend you.
I have taken my car here for oil changes and repairs several times. They always have friendly and helpful staff.
They're only good until you bought the car!! If you have any issues with the car, your issues will fall on deaf ears. When our windshield cracked on our new car due to installation issues, the salesman that helped us buy the car was of no help. Buy here at your own risk. Terrible customer service.
Buying a new car is generally the second most expensive purchase in a person’s life. Negotiating for a new car strikes fear into the heart of many individuals. Car dealers and manufacturers have priced vehicles in a manner designed to daze and confuse the consumer. Understanding some tricks of the trade, however, can save you thousands of dollars! The Greater Bay Area has 25+ Honda Dealers. Our Aug’14 goal was to buy a 2014 Honda CR-V FWD LX with a 2011 lease return with 8500 excess miles ($1275 cost). I rank ordered the dealers per their Google, Yelp &/or Cars.com consumer ratings. The Tracy, San Leandro, Palo Alto, Livermore & El Cerrito dealerships were rated highly while Serramonte, Stevens Creek, Burlingame, & San Bruno dealers had low ratings. Competitive quotes came from Redwood City, Concord, Milpitas, Pittsburg, SFO, Vallejo, Oakland & Hayward. Dealers not responding included Napa, San Jose, Stevens Creek, Sunnyvale, & Morgan Hill. Obtaining a competitive offer on our 2011 lease return was our biggest challenge. We drove to Livermore on Labor Day weekend and were quoted $25.7k out the door which we declined. We closed a deal at Mike Harvey in Burlingame for $23k out the door with no excess mileage penalty. Victory in San Bruno made the same offer but too late. Our best offers came from dealers with low ratings, while our worst offers came from dealers with high ratings! Our experience at Mike Harvey was pleasant & took less than 75 minutes to complete. I recommend you contact Sales Consultant Dorota Kucia-Bohdzia for her best internet sales quote. I prepared a guide with some lessons learned: 1.Read the “Car Buyer’s School” at http://beatthecarsalesman.com/school/2.Review Dealership consumer ratings in Google & Yelp, but keep an open mind 3.Research vehicle safety ratings, gas mileage, insurance cost, reliability, depreciation, etc 4.View the Dealer’s online auto inventory regarding make, model, & color as to availability 5.Find out about unadvertised dealer rebates, incentives and holdbacks so you can use them to negotiate to your favor by lowering your price 6.Decline dealer add-ons which are generally overpriced such as glass etching, fabric protection, rustproofing, undercoating, extended warranty, etc7.If you have a trade-in, don’t mention it until you’ve agreed on the new car price, but know what it’s worth via Cars.com, Kelly Blue Book, etc 8.Shop late in the day during the last week of month/quarter/year, or Labor Day weekend9.Don’t bargain from the MSRP or Dealer Invoice Price, which are artificial negotiation numbers; find the real price the dealer paid for the car and bargain up from this price; refer to Consumer Reports “New Car Price Service” or TrueCar.com (I’ve found them more cost effective than other car buying sites such as AutoNation, AuthorityAuto, CarBargains, CostCoAuto, USAA, AMEX, etc)10.Buy your car from the Dealer’s Internet Sales Manager or the Fleet Department Manager for the best unadvertised discount price; call or email for their bottom line selling price11.Compare quotes across dealerships but realize many offers are confidential with expiration dates so be discreet until you’re ready to buy; obtain new quotes after expiration dates 12.Find out vehicle accessory model #’s from dealer’s website, and then buy at fraction of cost via EBay, Amazon.com, Google, etc
A friend bought a new Honda from this dealership and they agreed on a lower price from the asking price. It was only $1500 less than their asking price. However when the dealer wrote up all the paper work, the dealer changed the price back to the original price. I'm sorry people who deceive others like that makes this dealership a shady place trying to cheat out people's money. Sales people can not say one thing and then turn around and lie and manipulate the paper work so that they can get more money in their pockets. That's the last time they will buy from that dealership.
The best part of being there was meeting the owner, who was busy helping the admins and techs set up! What a nice and hilariously funny gentleman, who was sincere, likeable and down to earth!