Advanced Skin Care Med Center
201 S Buena Vista St Ste 420, Burbank, CA 91505
Phone: (818) 238-0024
Phone: (818) 238-2351
Primary Phone: (818) 238-2351
TollFree: (855) 962-3621
Rachel Bak, MD
Advance Skin Care Surgery & Med Center by Kay Aesthetic Dermatology
Dr. Rachel Bak
Rachel Deena Bak
Kay Aesthetic Dermatology
05/09/2012Provided by Citysearch -
Kay Dermatology has two office locations. They scheduled me on a day that the doctor was NOT IN THE OFFICE I asked to be seen in!!
As a patient with a history of SEVERE skin cancer I thought they would accomodate my needs and get me in as soon as possible. The office manager Ari did not care about the urgency of my needs. He simply told me it was my fault.
The poor girl that runs the office that another doctor uses on days that Dr. Kay is not in said that they do this to people all the time.
They lost 3 patients today, 3 well paying patients at that!
This doctor and all his staff are tops. Dr. Kay is an expert and can diagnose quickly. The nurses are great and friendly and really understand me and my concerns. Everyone has been so nice to me.
I have been going to Dr. Kay for over 7 years and have NEVER had any experience like the ones I have read here, can't even fathom that they would be talking about the same doctor.
I have had warts removed, rashes cleared, and of course they do all my Botox and fillers, they make me look GREAT! Sal does my microderms, and Marilyn does my facials on a monthly basis. I would never go to anyone else.
04/10/2012Provided by Citysearch -
i have been going, or should i say i was going to kay dermatology for over a decade.
these people blew a 10 year relationship with a client down the drain.
i always saw marilyn, the esthetician, for monthly cleanings, typically every 6 to 8 weeks. each of these is 105$ out of pocket since insurance doesnt cover it. its a rip off if u ask me becuase u could go to a SPA and get the same facial and massage for half the price.
ANYWAY, i went in in feb for what i thought would be a typical visit. IT WASNT. it just seemed like marilyn didnt give a damn about what she was doing. she did a treatment i had NEVER received in the entire decade i had been going. the pain is bearable i suppose but on this day, she was causing excruciating pain. when i mentioned the discomfort, rather than being empathetic, she told me to quit complaining. how unprofessional can you get? she had the nerve to ask, ""are you done yet? are you going to be quiet now so i can finish my job?"" absolutely horrendous!
then, she did TWO peels. im in my twenties!!!!!!!! ur not supposed to get chemical peels if your skin is that young, especially TWO of them! and then get this, she tells me im finished without even putting sunblock on me!!!!! THIS IS THE MOST ESSENTIAL PROTECTION YOU NEED AFTER DOING SUCH A TREATMENT, ESPECIALLY A CHEMICAL PEEL! she allowed me to go out into the sun like that and when i called her on it, she said, ""oh, did you want some?""
i walked out of the office and wrote a 2 page letter that very day to the office manager ARI (who isnt helpful at all) and he said if i dont pay for the treatment, i would be sent to collections. i wrote him back, uhhh did u not see the 2 page letter i wrote you stating how horrible my treatment was and how i was injured? he ignored that part and said ""services were rendered. if i were you, id pay before i hand this off to collections.""
WHAT A FKING JOKE THIS PLACE AND STAFF IS.
I have been going to Dr. Kay for about 10 years or so due to many dermatological issues with my body and having been quite sick since 2001. I actually have joked with him at times that I wished he was my father since he has taken care of me for such a long time. We have had some very nice conversations over the years....as he has a wonderful bedside manner- not to mention his staff are very polite and skilled!!! I finally decided to write a review on this website and each search engine out there to praise Dr. Kay and his wonderful practice. It is like having a top notch Beverly Hills surgeon working in the San Fernando Valley (Burbank) without the Beverly Hills prices. I am surprised by a couple of reviews I have read on various search engines regarding people being disappointed. I think that was maybe with old front desk help that may or may not even be around anymore- although I have never noticed anything wrong with the front desk staff. Sometimes I wonder if the negative reviews actually come from competing doctors that want to stain the reputation of a fellow doctor, which is one flaw of internet reviews. I just felt that after 10 years or so of Dr. Kay taking very good care of me I would do a good deed and show my appreciation for his services. Ever since I started buying a lot of products on Amazon and relying on the reviews of customers that had previously purchased those products, I am now into not only reading reviews for any businesses I use but also writing reviews to share my experiences.....One last point is that I actually look at the consistency of reviews for a business or product as opposed to one or two bad/bogus reviews out of many- as sometimes some people just leave a negative review for the wrong reasons.
10/17/2009Provided by Citysearch -
I have been looking so many years for someone (Dr) who could affectively treat my hair loss.
They also explained to me (in English) exactly what the medical problem was (and I am also glad the ""hair loss process"" is reversable).
It made so much sense ... I got my prescription filled ... and I am amazed at the positive results !
02/26/2009Provided by Citysearch -
The girl in the front is terribly rude. These guys just want your money. I went in for a ""free consultation"" that they advertised on their website only to get a bill later and they even charged my insurance!! I was never told about any office visit fees, they just charged me! I've been fighting this and these guys just come back with lies on top of more lies. And to top it off, they've been taking jabs at me personally. Not cool and so unprofessional!! Save yourself the time and hassle and find a better dermatologist elsewhere. The free consultation is not worth the trouble.
06/02/2008Provided by Citysearch -
First visit to dermo. I was really nervous, but Dr. Kay and his staff made me feel very comfortable. I was really excited about the laser treatment I received on my face. After 1 treatment, my skin already looks so much better. I can't wait to go back for another fraxel laser treatment.
05/12/2008Provided by Citysearch -
I have had problems with my skin for many years. Dr. Kay is the first dermatologist who knew right away what my skin issue was and how to effectively treat it. He took the time to thoroughly explain exactly what was wrong with my skin and several options on how to treat my condition. After just one visit to his office, I noticed a positive change in my skin's appearance. I have more confidence and am no longer self-conscious. My skin has never looked better. His office is modern, beautiful, and very clean. I really like all the members of his staff, they made me feel comfortable and have always been kind and caring. His office was able to accommodate my hectic schedule, as I work full-time and attend school at night. I was also able to get an appointment quickly which was really impressive. Now that my skin condition has been addressed and cured, I am looking into cosmetic procedures to enhance the appearance of my skin. His office has the newest techniques and products available. Dr. Kay and his incredible knowledge have made such a positive impact in my life. I am forever thankful to him and his staff. Thank you, Dr. Kay, you have made a patient for life!!