I walked into the office, and yes, very very crowded with patients waiting to see the Dr. My overall observation was impressive and the personnel seemed to be professional. Patients waiting to see Dr. seemed relaxed. I had previous experience with KiKo RN with a surgeon in the area who has since moved and Kiko is a very responsible and professional person and makes you feel comfortable and right at home. Excellent review in my opinion.
We just moved here from CA so finding a Dr.was a bit scary. We found Dr. Christina and thought a DO would be good match. Boy were we wrong. Every visit you were left waiting for over 30 minutes in an exam room while the staff were laughing and carrying on just outside the door. Then people kept coming in and saying they didn't know anyone was in there. Very unprofessional! Dr. Christina wouldn't record our CA lab results for comparison. All they want to do is make you come back every wk and get more money instead of doing everything in one visit. She didn't want to listen. She just freaks out about your tests when in reality they are improving. Glad we found someone else!!!
Office staff is hostile, incompetent, rude, and unprofessional! Treat patients as an inconvenience!! How do these Dr.s, and PA's let office staff treat patients/clients so rudely? Or, does the front office staff just reflect the philosophy of the practice? I won't be going back! Lied to and verbally abused once to often!
Office staff very unfriendly. I told them smith's pharmacy sent them a fax for a prescription they said never received the fax. I told them I watched smith's pharmacy send it. Angel was her name, yelled at me over the phone, called me a lier. I brought in a copy of the fax smiths sent. Never got an apology. Will never go back.
Office staff is the worst unfriendly, not who you want to see when you sick!!!! Staff is also not very organized took me 6 months to get my records and that's calling each week. Dr Christina is great she is the only reason I go there.
Good doc during my wife's pregnancy, but since then we moved to CA. He refused to turn her med records over to new doc unless we paid him money. We told him that was illegal under ARS 12-2295, he didn't care. Very poor conduct when you consider all the policy out there, HIPPA, Freedom of Info Act, Health Records Act, etc, will be filing a complaint with AZ Med Board.
This office is terrible. When you walk in and go to the front desk the person looks at you, doesn't smile, doesn't say hello. (Think if the rest of us ran our business that way). The office is at war with Sonaro Quest Lab over who is supposed to give the patient a copy of the blood test. Neither care about the patient's needs. One of the girls was supposed to ask the doctor an important question about one of my refills and call me back and she didn't call back. I called back and one of the other front desk girls literally lied to me and said she gave the doctor my message and the doctor said she couldn't help me. I found out from the doctor she did not even get the message. Dr. Borcher is very nice but the rest of the office is out to lunch. They book 3 patients for one visit. When I left today there were at least 20 patients in the waiting room and there are only 2 doctors. Not a nice place!
The office is usually busy, so it's best to always call in for an appointment. When seeing the doctor she is very precise with her treatments and leaves no room for doubt. She has great connections to the local hospitals and is very professional with her business. She has great ties with the community and medical world, the office is patient friendly and well kept.
Dr. Alvarez is not an OB I would ever suggest any one go see!!! He literally is careless and neglectful!!! He sent me home in the middle of "induced" labor at 25 weeks, in which my baby had already passes away. (As if I had not experienced pure hell already!) I exclaimed to him that after being induced with my other pregnancy's that I do not dilate right away but once I do its straight to ten..and how badly I did not want to have my very sick baby at home! He said "what we going to tell your insurance that you came here to watch TV?" I ended up being sent home in labor after having 800mg of cytotec and traumatically/abruptly having the baby in my home. The placenta of course was still very much attached (my baby was only 25 wks!!) and I was hemorrhaging. I went back to the hospital where he ordered for the nurse to have me "walk" around with my placenta hanging out all day for 12 hrs until he finally came in with his cocky attitude taking no accountability for his carelessness! He sent me home agian without any type of DnC. I have suffered severe endometrial infections, bleeding out in public, high blood pressure, all due to his neglect! Not to mention eight months later, after doing my own research and with the help of a good Dr. all of this (my baby's death) could have been avoided!! I was grossly misdiagnosed more than once by Dr. Alvarez and his associate physician Dr. Thomas" I am now aware that it was very unfortunate I just chose the WRONG" Dr. !!!
I went to another dr in the area for months who refused to help me, went once to dr london amd my problem was solved. Is very matter of fact and all business knows what he is doing. So glad I got a second opinion from him!