Bullhead Urgent Care
1355 Ramar Rd Suite 11, Bullhead City, AZ 86442
|Mon - Sat:|
Fax: (928) 704-9207
Most of the staff there are very nice. Went there in Feb 2017 and follow up in March until I found a primary physician. I'm new to the area as a retiree. I paid up front copay (prior to seeing Dr) then the balance after my insurance paid them. They are not set up for electronic billing so I walked the bill in and paid my balances. Last one was paid on 4/3/2017. I get a phone call on 05/03/2017 that I have a delinquent bill of $35. After locating my receipt I contacted them and they insisted I owe them and when I gave them the receipt number they said that they didn't have any with that number at first. After a long wait time on hold they said they found it with no apology to me whatsoever and they kept trying to silence me, said I was being irate then hung up on me twice. Watch these people and their billing staff if you go there, keep your receipts, and report any suspicious activities, ESPECIALLY seniors!!!
Dear Zoe, We are very happy to hear that you have had a good experience with our staff and love hearing the positive feedback about how they have treated you. Additionally we are happy that you chose us as your healthcare provider. We are aware that billing issues can be very frustrating and are sorry for the experience you had paying your bill. We have addressed the situation and feel confident it has been resolved. We work very hard to provide good care for our patients, and care extends to the billing department. We are happy to sit down with any patient and go over billing questions, feel free to call or come in and speak to a supervisor if you still have concerns. Thank you, Bullhead Urgent Care.