What Should I Do When My Car Dies on the Road? »
Four tips for keeping yourself and your vehicle safe while you wait.
Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
Please read this before you take your vehicle here. Unfortunately they are crooks. I took my car here because it was not turning on occasionally and turning off while going down the highway. I told them that I thought it was the fuel pump. I told them what was happening to my car and a day later they told me it was the ignition switch. I told them okay, go ahead and fix it for $500.By no means am I an expert on cars, but when I have a problem with my car and I tell the shop what the problem is, and they tell me what the soultion is I expect it to be truthful. Unfortunately this is not the case with NTB.After getting my car back, within 24 hours it was having the same problem as it had been sent I had taken it in to get fixed. So I called up to the NTB and explained to them they had not fixed the problem I had brought it in for. The rude person on the phone then told me "do you expect us to fix it for free?"... Uhh no I already paid $500 for no reason.That's right, they had "fixed" something on my car that was not really the problem, and took advantage of me not knowing what the original problem was. When confronted with this they refused to make it right by fixing the problem I originally brought it in for.So basically I was out $500 and still had a car that was in the same shape as when I brought it in. After taking it to a REAL mechanic, wouldn't you know but I was right, it was the fuel pump.My experience with NTB leads me to STRONGLY recommend you take your car elsewhere. In my experience these people are trained to take your money, without doing any meaningful work. Please reconsider taking your vehicle here. It was probably the least pleasurable experience I've ever had with a business.
WARNING: Do not go here if you want a good, honest automotive repair facility. They can't be trusted to do the work you request, and don't expect them to reimburse you for damage caused by work they said they did, but didn't.
I don't know where to begin. They don't deserve any stars in my opinion and I think anyone who gave them a good review is probably an employee or they were paid to.In January of 2017 I call the shop for a quote on a transmission fluid drain and fill., for my 2013 Mitsubishi Lancer. I was quoted $80. When I came to pick up my car the lady at the desk tacked on another $50, telling me the guys in the back didn't know what they were taking about. She also, without speaking to me first changed my air filter at the price of $35. I'm not made of money and I had only budgeted for the price I was given over the phone, so now I'm TRYING to figure out how to come up with another $80. that is not the end of it. This is only the beginning . Fast forward 6 months, it's about mid July, my husband blows a tired and ends up scrapping a curb. Our vehicle starts leaking fluid. It's a dark brown liquid, I figure we damaged our oil pan. So my husband ( I wanted to take it somewhere else as l don't trust Shelby to be honest and reasonable take it up to bc of our last encounter.) They tell us we damaged our transmission pan. Now I'm confused bc I know what transmission fluid looks like and at 98,000( when we changed it in January) it was not as dark as the fluid coming out of my vehicle. And we had only gone another 12,000 miles since "the transmission fluid change" in January. I ask "You are trying to tell me my transmission fluid got darker in 6 months and 12,000 miles than it did in 2 years an 98,000 miles??" No!! They agreed that the color was off. Either they didn't change it at all, or they put used fluid in there or they are complete idiots and someone put oil in my transmission. I am furious. I can not stand a liar or a thief. My husband says "fix the leak, Do Not do anything over $200 without calling me first." That's not what happened. My opinion they should have done it on the house seeing as they charged me for work that wasn't done in the first place. This place is awful.
I've been coming here for several years now and you can't compare the service and price! this place is everything!
Troublesome engine light before a trip out of town. What a great group of folks at Team Ryan Automotive! They had a look, ran diagnostics, drove the car several times over 1.5 days to encourage the stall issue, but nothing. They could have easily made a repair and charged $$$ but their ethical business practices left me with a small bill to pay. Its been 6 days and no issues so far. I felt comfortable with the staff and the owner Dan. Thanks so much for speedy service. I will be back when the time comes for service on my Volvo.
Steve is just amazing! I was referred by a friend to get an estimate for an insurance company and he was more than sweet, kind, fair, and helpful! I am new to the state and it means a lot when you can connect with new people and form a great bond to last!!
This is the most honest and friendly garage I have ever been to! They let you know if the repair is unnecessary instead of trying to upsale you. My garage for life!
These guys are crooks. My mother took her jeep in for an oil change, 4 days later im at her house and notice a huge oil spot under the jeep. I climbed under it and checked the drain plug, and was able to unscrew it with my fingers. I then checked the oil because it looked like it had lost nearly a qt. The dipstick showed it was about a qt over filled. So then i crank her jeep and notice the lifters tapping where they werent making any noise before her oil change. So i drained out a qt of oil to put some lucas oil threatment in, and the oil came out black as tar. I dont know if they changed it and put used oil back in, or just didnt change it. Whatever the case, they took advantage of an old widow. If i could put zero stars i would.
I can't say enough great things about Shannon and Bob at Shelby's Auto Repair. I'm always weary of who I leave my cars with but after hearing so many great things about their shop, I had to give them a try. I'm so glad I did. Shannon is always smiling and happy to get me in right away! Bob is the ONLY person I will bring my cars to. He goes above and beyond to fix any issue big or small while answering all my questions. These folks are the perfect example of good, honest, hardworking people. Thank You for another fantastic experience at Shelby's!
Took my classic 65 Buick Skylark in for service. Greeted by Shannonin the front office, who was both courteous and professional. Bob diagnosed my problem immediately (tuneup required) and althoughthey were busy, put my car in the garage and completed the work within an hour. Very reasonable price and excellent work. If you want great service at great prices I would recommend Shelby's!
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.