Unprofessional & UnorganizedToday marked the second negative experience in dealing with an incompetent business owner. The older woman managing the appointments was clearly scattered as she failed miserably at an attempt to multitask. Her first failure was scheduling an appointment for our daughter on the wrong day. This resulted in our daughter sitting for nearly 2.5 hours waiting for the hair stylist to arrive. Not only was the ball dropped there though the business owner then listed our daughter for box braids instead of kinky twists, as requested. The business owner took no ownership over her errors. She proceeded to make childlike excuses for her mishaps which exhibited a great deal of unprofessionalism. My wife and daughter have no desire to return to this establishment as it does not meet their expectations. Clearly this individual has lost other customers as the greater majority of this salon's reviews rate very poorly. CONSISTENTLY OFFERING POOR CUSTOMER EXPERIENCES!!!
Don't bother make an appointment, they take walk ins in front of your appointment leaving you hours and hours of waiting. I had a 9 o'clock appointment was told it would take 3 hours for my service, meanwhile walk ins are coming in from the street and leaving before I did. The owner was unprofessional and rude and had the nerve to give me uses hair products for my inconvenience. Save your money. They have a lot to learn about customer service.