Twice I stood outside waiting for the Massage Therapist that never showed up for our scheduled appointment, and she cancelled another appt. Reviews suggest this is pretty common for her. She wouldn't answer my calls, texts, facebook messages, etc.
The Massage Studio has moved to our NEW Location! Please visit us at 385 Cleveland Dr #201 Buffalo, NY 14215. We still have the same phone number as always 716-870-0240! Come join us at our Brand New Location
Called to schedule an appointment and the receptionist forwards me to the nurse, who then forwards me back to the receptionist because she's not responsible for booking. I finally get an appointment scheduled only to receive a message two days later that they've double booked me and had to reschedule. The next day I receive another call because they've double booked me AGAIN and need to reschedule. I tell them that I cannot wait another week, so they offer to send me to their Kensington location so that I would not have to wait. I get to my appointment only to find that they can't see me because they haven't received my lab report from my previous provider. I tell them I also have the report in my email, the receptionist says it cant be emailed but has to be faxed. One of the doctors comes out and says that it doesnt have to be faxed but that I can print it out and bring it in. I personally fax over my report, because I don't have time to make an additional trip to drop off a lab report, and am told that they can't check to see if they received it until it shows up in their system and to "call back later". Who knows how many times I'll have to call before someone can tell me they've received my information. Overall this place has shown that they are disorganized and that the receptionists lack the knowledge and experience to provide quality service. I will DEFINITELY be looking into a different provider because this one no longer has my trust.
Jarin is absolutely amazing and gifted at what she does. I had the 90 minute aromatherapy hot towel massage and it was wonderful. The environment is very peaceful and relaxing and Jarin is warm, welcoming and takes the time to find out what areas you'd like concentrated on. She also checks in with you during the massage to make sure that your comfortable and that she's using the right amount pressure. I highly recommend going to Sitara Therapeutic Sanctuary for a massage!
My experience with the Spa At The Park Lane has ended with complete rudeness. When I began going there I thought this place was the Best in Buffalo - had Tammy the owner as masseuse - she is excellent. I even purchased their Eminence products. I also agree with reviews that state other services are not tip top :(But as other reviews have stated, scheduling is a nightmare .. I also purchased their Groupons & tipped a generous amount of 20$... ended up a pricy deal, but hey I did what right. Even got my mate to go. The phone messages are full, times Messages are not on, they have never returned the calls. I purchased 300$ worth of Groupons, managed to get in once, all other times even if I called 2 weeks in advance were not available. So when do I get to use my Groupons? Never it seems bc they do not return my polite calls and have expired in the meantime. In sorry to say & review a negative but I would never recommend this Spa ever - they've got my money, hope they don't get yours!
I called to schedule my first appointment today. Due to my insurance, Medisource, I can't be seen until 12/2/13 because the office only sees ONE MEDISOURCE patient a day?! Did I make a mistake here with scheduling?
I recently was having a problem with a stiff neck and sore back. My doctor suggested a massage might help. I went to The Massage STudio for a back and neck massage. It was a very nice experience, the massage guy was friendly, the place was clean and nice. My neck and back were better and Im going back again next week.J