In mybook® Home Collection (edit)

Added to your home collection.
Removed from mybook!

We took this business out of your home collection.

Stanley Steemer

(5 Reviews)

2319 Genesee St, Buffalo, NY 14225

(716) 875-3025

OPEN NOW
Today: Open 24 Hours
71
YEARS
IN BUSINESS
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Add to mybook

This listing has been
added to mybook.

This listing has been
removed from mybook.

Sponsored Links

24 Hour Fire & Water Emergency Service

General Info
Stanley Steemer provides professional deep cleaning services including carpet, tile & grout, upholstery and hardwood. Stanley Steemer is the first carpet cleaning service certified asthma & allergy friendly by the Asthma and Allergy Foundation of America, removing an average of 94% of common household allergens from carpet. 24/7 scheduling available, just visit STANLEYSTEEMER.COM or call 1-800-STEEMER today.
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours

Regular Hours

Extra Phones

Fax: (716) 873-5967

TollFree: (800) 783-3637

Services/Products
  • Carpeting
Payment method
all major credit cards, check, master card, visa, amex, discover
Neighborhood
Pine Hill
Associations
BBB - Better Business Bureau CRI - Carpet and Rug Institute IICRC Certified Firm NADCA Certified Firm
Categories
Air Duct Cleaning, Upholstery Cleaners, Fire & Water Damage Restoration, Carpet & Rug Cleaners, Tile-Cleaning, Refinishing & Sealing
Provided by

COUPONS & DEALS

No coupons available

Reviews

Hi there!
Rate this business!
First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate
Share Review

Like this review? Share it on your social network to get the word out!

Nick S.

09/13/2017

Overall
Expertise
Professionalism
Promptness

Absolutely terrible experience to say I have never dealt with anything so problematic before. On September 11th 2017 I was on Delaware Avenue in Buffalo and I have to Stanley Steemer van that was at a red light if they do in West Seneca New York. He pointed to a cell phone to tell me that he was talking on it and when the light turned green he gave me the middle finger. So talking on a cell phone is already unsafe enough and breaking the law and giving me the middle finger was very disrespectful I only wanted to give them business. I then called the office and talk to a guy named Allen. I gave him two phone numbers on an address and I was told that the next day they would be to my home between 11 and 3. Soon it was 4 pm. I called and asked where they were and they said that they tried calling both phone numbers and came to my address and someone told them that no work was needed and that they have the wrong info. I come to find out that they had the wrong phone numbers that they entered incorrectly and the wrong address missed by a number. I took off of work so that they would come and I get penalized because they enter the wrong information all's I could told is "were sorry". Customer relations just told me that since it's a franchise there's nothing they can do. I feel like showing them in a court. Since I took off of work I missed out of a $150 payday. They ought to compensate me the money I took off and do my carpets complimentary. They do not offer any Fair resolution at all and even admit that they enter the information wrong. This is been the worst experience so far I've ever dealt with a company. I get flipped off and missed time from work. Still my carpets are dirty and they don't want to give me a fair resolution. Im Done!!! I will be avoiding!

Overall

The workers showed up on time and were courteous. I have no problem with the service itself, the billing has been a nightmare. First they forget to bill our business, then they get the name wrong, then they send us a scan of some crumpled document that's supposed to be an invoice (it had no dollar amount or remit payment to information!). It's been over two months since they performed the service and they STILL haven't corrected our business name.

It's frustrating to have to leap through hoops just to give someone money. We WANT to pay them and they're making it laughably impossible.

robert8181

10/25/2011

Overall
Beware - we discovered a $300 ...

Beware - we discovered a $300 iPod missing after they completed the job. Lost some sentimental photos that were on the iPod.

maui2soon

09/19/2011

Overall
thief

Gave them a tip, too bad as later I found they stole my grandfather's gold pocket watch from it's display. I'll never get over it.

tripletee

04/26/2011

Overall
They happily collected payment...

They happily collected payment from our insurance to repair ice damage, but have not completed the job. We have to leave multiple messages before we get any response. They started this repair 10 weeks ago, now nobody is showing up and we still have water coming into the house from the ice damage.

Sponsored Links
Feedback