2319 Genesee St, Buffalo, NY 14225
Fax: (716) 873-5967
TollFree: (800) 783-3637
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Absolutely terrible experience to say I have never dealt with anything so problematic before. On September 11th 2017 I was on Delaware Avenue in Buffalo and I have to Stanley Steemer van that was at a red light if they do in West Seneca New York. He pointed to a cell phone to tell me that he was talking on it and when the light turned green he gave me the middle finger. So talking on a cell phone is already unsafe enough and breaking the law and giving me the middle finger was very disrespectful I only wanted to give them business. I then called the office and talk to a guy named Allen. I gave him two phone numbers on an address and I was told that the next day they would be to my home between 11 and 3. Soon it was 4 pm. I called and asked where they were and they said that they tried calling both phone numbers and came to my address and someone told them that no work was needed and that they have the wrong info. I come to find out that they had the wrong phone numbers that they entered incorrectly and the wrong address missed by a number. I took off of work so that they would come and I get penalized because they enter the wrong information all's I could told is "were sorry". Customer relations just told me that since it's a franchise there's nothing they can do. I feel like showing them in a court. Since I took off of work I missed out of a $150 payday. They ought to compensate me the money I took off and do my carpets complimentary. They do not offer any Fair resolution at all and even admit that they enter the information wrong. This is been the worst experience so far I've ever dealt with a company. I get flipped off and missed time from work. Still my carpets are dirty and they don't want to give me a fair resolution. Im Done!!! I will be avoiding!
The workers showed up on time and were courteous. I have no problem with the service itself, the billing has been a nightmare. First they forget to bill our business, then they get the name wrong, then they send us a scan of some crumpled document that's supposed to be an invoice (it had no dollar amount or remit payment to information!). It's been over two months since they performed the service and they STILL haven't corrected our business name.
It's frustrating to have to leap through hoops just to give someone money. We WANT to pay them and they're making it laughably impossible.
They happily collected payment from our insurance to repair ice damage, but have not completed the job. We have to leave multiple messages before we get any response. They started this repair 10 weeks ago, now nobody is showing up and we still have water coming into the house from the ice damage.