Monro Muffler Brake & Service
2955 Main St, Buffalo, NY 14214
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TollFree: (877) 466-6676
Specialties: Coil Springs, Exhaust Systems, Tires, Air Filters, Struts, Air Conditioning, A C, Alignments, Cooling, Catalytic Converters, Maintenance
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08/15/2011Provided by Citysearch -
I had to have a job done and I asked my usual mechanic if he could recommend Monro. He said he didn't know but heard their quote prices go up and up.
Soon as I walked into the shop I heard this other customer saying ""$800 dollars? What happened to $200?"" Well, the same thing happened to me. The cost kept creeping up and up. ""Well...you're gonna need this too...""
When I picked my car up I walked in to hear this woman complaining about their rudeness. I have to agree, they tend to ignore you or take other calls in the middle of waiting on you. They have a pretty obvious indifference toward their customers, they seem to follow the old model of the crusty mechanic who eschews customer relations-yet their work is usually sub par.