Handy Andy Maintenance Company
Buffalo, NY 14231
We have been in business for 30+ years with excellent reputation and rated highly with the BBB etc. We appreciate and respect necessary and proper communication, all necessary to keep the end users (client(s) that are represented by in this case this Handy Andy located in Buffalo NY. In this case they were communicated to reply with an approval by 10:00 AM to waterjet a client for bathroom drains backing up however, they did not respond for approval until 3:00 that afternoon, of which, our water jetter we now had to pay overtime. Out of courtesy we did not charge this extra $100 to Handy Andy. However, we emailed them for an additional $150.00 at approximately 4:45 that day because the manager of the jobsite wanted us to clean up tremendous fecal matter that had backed up in the bathroom and hallways, which if not taken care of the store could be closed due to public health code hazard and violations. We emailed this extra $150 for cleaning up all the tremendous fecal matter and to do so for the above national company Handy Andy. However, despite the tremendous appreciation from their client, keeping their store open and accessible to the public, Handy Andy refuses to pay us because we did not call them. When we called them to explain the situation the next day, Don the owner of Handy Andy was very obnoxious, very rude and had no respect for us or his client of any understanding or appreciation whatsoever. So we called his clients corporate office who informed us and the amount they had paid to Handy Andy. Our total invoice (which included this additional $150). I was shocked of the amount that Handy Andy charged their client for our workmanship and care we took by cleaning up all of the fecal matter! of which by rights they had plenty of money to also pay us not only for the additional $150 we requested for clean-up but also the extra $100 for the waterjet since it was now on overtime and the traffic getting to and from the job was horrendous on top of everything.