2141 Elmwood Ave, Buffalo, NY 14207
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I went to Exotic Nails on a Thursday afternoon for an eyebrow wax. I had actually stopped going there for about 6 months because the last few times I went the lady that did my eyebrows left them quite uneven. Needless to say I was late for an event and they were the closest shop around. As I waited in the chair for my wax, I watched the worker that was going to do my eyebrows set up a pedicure for another customer, place the customers feet in the water and move her hands around in the water (obviously checking the temperature). She then got up, dried her hands without washing and blew her nose. She approached me to begin my eyebrow wax and I politely asked her if she was in a middle of a pedicure ( which was to me way more polite then flat out calling her out and asking her to wash her hands), She then proceeded to walk away from me (never answering my question) and spoke to another worker in a different language. The other worker then approached me and told me that the woman is refusing to do my eyebrows now and that I would have to come back later when a different person was there. Shocked and confused.. I asked the worker why she was refusing to service me for asking a simple question that was legitimate because of what I saw. The worker told me that she tried to explain it to the woman then she also walked away from me and started greeting other customers. I called into the shop and requested to speak to a manager and spoke to Mike. I asked him to explain to me why I just experienced what I did and he told me that I should know that they do not do pedicures then start and eyebrow waxing. I explained to him what I saw and also reiterated that I was simply asking her about hand washing and not even in an accusatory way (although she indeed did not wash her hands) and he continued to repeat that they don't do that and that I should "know better" then became annoyed with me and said he had to go. I have filed a formal complaint with NY state on them (licensing as well as consumer protection). If you choose to use this establishment please pay close attention to the hand washing practices (or lack thereof) and also the sharing of instruments between customers. It is a NY state law that the sticks they use for waxing are to be changed between customers and that is another thing I noticed that was not being done. Places like this rush people in and out like cattle, have poor customer service and could care less if we end up with infections due to there poor and unsanitary practices. If you experience a similar situation at Exotic Nails or any other nail salon don't just complain about it..please report it.