Chairs & Tables
2085 S Park Ave, Buffalo, NY 14220
Terrible experience. I gave a one star rating however if I was able to give a zero I would have. Jim the owner comes across as a very charismatic and accommodating business person which is only a front to make you feel comfortable to make a purchase and take your money. It’s after the sale is closed when his unprofessionalism and unethical business practices are recognized. Don’t waste your time to visit this store, go to one of the other National retail chains where the level of customer care and service far exceeds that of Chairs &Tables
I purchased a table and four chairs, I got it home and noticed a huge gouge in the top of the table once i unwrapped it. I called and they told me to buy a touch up kit. A week or two later I noticed the leg of my chair was loose, I went to tighten it and realized it was broken and couldn't be tightened. I brought the chair back and asked for them to swap it out. I was assured that wouldn't be a problem and I would get a response within the week. That was nearly 6 months ago. I stopped in twice and twice they assured me they would get back to me and as of this posting I have heard nothing. exceptionally poor customer service.