Bridal Chateau Inc
1687 Wehrle Dr, Buffalo, NY 14221
Serving WNY Brides For Over 35 Years!
Family owned and operated bridal boutique that has been serving Western New York brides find their perfect bridal gown for over 35 years! We also carry bridesmaid dresses, bridal accessories, evening formal wear, and prom dresses. With spacious and elegant fitting rooms, a large selection of bridal gowns, a friendly and knowledgeable staff, and no appointment necessary to come in and look around, make Bridal Chateau your first stop when looking for your wedding dress.
Bridal Chateau, Inc
Parking: Lot, Private
Wheelchair Accessible: Yes
Price Range : Average
Pets Allowed: No
Specialties: Business Functions, Corporate Functions, Elegant Weddings, Family Weddings
By Appointment Only: No
No coupons available
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I was very unhappy with my recent maid of honor dress that was ordered at Bridal Chateau. It was suggested that I needed a larger size and was charged a $40 up charge. The dress is far too large and I will need to now pay extra for the alterations. I'll be spending an extra $100 on the dress then necessary. I'm hoping they understand the importance of customer satisfaction and fix their mistakes in the future. We ordered 7 dresses for our wedding party, which was a handsome commission for them. I would reconsider before trusting them with a bridal party order.
03/12/2012Provided by Citysearch -
It was a wonderful to go to a bridal shop where you are the focus and treated with respect and warmth. I have been to some other bridal shops were you were just a sale. The staff at Bridal Chateau took the time to listen to what I wanted and I found a perfect gown for my special day! Thank you to the staff for making me feel like a pampered princess. I will recommend you to all my friends.
After shopping at several other stores I was thrilled to find Bridal Chateau! The staff was amazing and helpful and really seemed to care about me and my wedding. I found the most beautiful gown and can't wait to wear it on my wedding day. Thanks Bridal Chateau!
I have to say by far that of all of the shops that I visited and we went everywhere it seams in New York State. We ended up at Bridal Chateau. They welcomed us with open arms, without an appointment..Which is unheard of in the world of looking at wedding dresses. (I would suggest making an appointment though because they were really busy)
My consultant was sweet and listened to every picky request that I had. My group of crazies kept her on her feet as well and I have to say that she took the time to talk with me personally away from everyone else.
Bottom line we went I found the dress of my dreams after what seemed like hundreds of dresses at other shops and can't wait to tell all of my friends about my experience.....
You have to go there!!!!
I am a high maintenance women and I have shopped at every bridal store within 100 miles. I knew I would be looking at pictures of that wedding gown for many many years and so I was being very careful and very selective. I felt I had to see everything there was and that's why I went to so many bridal stores. Well, all I can say now is that if I had gone to Bridal Chateau first I could have saved myself a lot of time. The selection was not only huge but I saw so many styles that no one else had. Every dress I had seen somewhere else was priced better at Bridal Chateau. My consultant took the time to sit down and really get to know me. She did not try to push me and she really knew her stuff. Well in just one short hour I now have the gown of my dreams. It's a Robin Jillian and amazing is just not a strong enough word. Thank you Bridal Chateau for giving me a day to remember forever and for making what I thought would be a hard job one that was just filled with joy and loving.
03/07/2012Provided by Citysearch -
I am getting married in the Fall and I went to a couple different places looking for my dress. David's Bridal was a let down. The dresses seemed cheap and generic. So my group finally stopped at Bridal Chateau and they had a large selection of dresses, in fact, I had a hard time deciding on just one! lol Beth was the name of the girl who helped me and my friends and she was amazing. She definitely knew her wedding dresses and it was such a smooth experience. I am getting a Maggie Sottero dress and we will definitely be going back there for our bridesmaid dresses! If you are looking for a dress and want to go somewhere that's not a chain store and you get a skilled sales person helping you, check out Bridal Chateau. I was happy I did!
11/11/2011Provided by Citysearch -
I never post reviews, but I feel compelled to in order to save someone trouble in the future. I ordered my wedding gown from Bridal Chateau in January - 7 months before my wedding. I ordered the gown in the color of the floor sample, which looked white, but the tag said it was ivory. I questioned the lady and she assured me it was ivory, and because she was supposed to be the expert, I took her word for it. About two months later, when picking out tuxedos for the groomsmen, I was deciding between ivory and white shirts. I knew the white shirt was closer to the color of my dress, but everyone was telling me to go with ivory if that was the color of my dress. I not only called and spoke to someone who assured me that the floor sample was in fact ivory, but I also went in, spoke to someone else, and held up a white shirt to the dress, which matched. Again, I was ASSURED the dress was ivory. When picking up my dress at the end of May - 5 weeks before my wedding, immediately I knew it was the wrong color. Bridal Chateau incorrectly marked their tag, which was my suspicion all along. The owner made some phone calls and was able to get a ""new"" dress in within 2 weeks (our last resort option, we were told, was to get the floor sample cleaned and I could have that as my dress - - who would want that?!) We were assured it would be new, not a floor sample, etc. Luckily, the dress came and it was the correct color. During my second (and last) fitting, two days before the wedding, my seamstress, who is extremely reputable in Buffalo, mentioned that the seams had been taken in and out in certain places prior to her touching the dress. My dress was USED. I thougt it was weird that it took 5 whole months to get the original dress in, and only 2 weeks to get the replacement. It all made sense to me at that moment. My sister immeiately called while we were still at the seamstress' since I was too upset. Bridal Chateau denied giving me a used dress, sent us a receipt showing where the dress came from, but nothing proving that it was new. I am glad I have so many friends about to get married so that I can warn them to stay away!! They are LIARS and SCAM ARTISTS. I was hoping their bad reputation was limited to alterations, but I was wrong. I wish I had followed my gut and listened to what all of these horrible reviews said before I bought anything from them.
10/07/2011Provided by Citysearch -
I found the perfect Mother of the Bride dress for my style at the Bridal Chateau in Williamsville. I emailed them a couple of times before I went there and they were very nice and helpful.
My first time there, they had the dress I wanted so they had me try it on in a super huge size. The dress was extremely loose and slopy looking. I do not like anything tight or fitted, but this was the extreme opposite. They said that dress fit perfect and why don't I take that one. I saw it had missing beads and quite a few strings hanging from it, so I said I would rather order it, which they did. It took over 4 months to come in. I went up to pick up the dress as I was having my friend who was a former Bridal Shop owner in my town do any alterations, so I did not try the dress on. When I got home and tried it on, I was absolutely mortified! I could get it zipped, but I did not dare sit down with the dress on for fear I would break the zipper. I just remember how loose it was the day I tried on that same size in the store. How could this be the same size? I was really panicing as there was not much time left until my daughter's wedding. I called the store and they were very nice and told me to bring the dress up and they did have two other dresses in the same size as mine and the same color. Wow! I felt very lucky, so I left work early and drove up to Williamsville to try on one of the other dresses. First, they apparently did not believe me that mine was too tight, so I had to try it back on for them. Yes, they did agree I could not wear it like that. So I next tried one of the other ones they had ""in stock"". This dress fit much better. I said I would take that one. When I got home and took it to my friend for a ""minor"" alteration, six hours and several days later, she had my dress done. She basically had to ""restring"" a huge part of my dress as well as tie off many, many, many loose strings. My friend ran her business the way a business should be run. She said she would have never let that dress go out of her shop the way it looked. She did say she would have offered a discounted price if the person insisted on taking it that way. I was never offered any type of reduction on my dress. I feel bad because I did not even realize it was that bad looking. I was just thrilled that they had a dress that close to my daughter's wedding that fit comfortably.
I did learn something from this experience and that is to check over anything and everything you buy from this store very carefully. I would recommed the store in the future, but very cautiously. Beware! Yes, they already did have my payment in full, so what did they have to lose by selling me this dress of such poor quality? They told me the dresses are ""mass"" produced, so this means the dress on the top of the pile compared to the dress on the bottom are completely different sizes! This is crazy. Why do they bother with measurements?
09/13/2011Provided by Citysearch -
Looking for a wedding dress in Williamsville? Stay away from Bridal Chateau on Wehrle Drive. These people don't seem to care about satisfied customers once they get your credit card number. They promise they can make a dress fit, but before they start they make you pay. And when the dress doesn't fit - well that's too bad - they already have your money. They are expensive, and they don't do what they promise to do. Try somewhere else instead.
06/23/2011Provided by Citysearch -
This place does have a wonderful selection. However when you are greeted by a person they have to direct you to someone else in order to sell you a bridal gown. It seems that they do not trust their staff. The staff on the floor was great it was when you deal with everyone else that you get screwed over. They also do not seem to have enough people on the sales floor! I would recommend going somewhere else!
I haven't gotten alterations done yet so i can't speak for that but i had a very pleasant experience at the store. I went in twice and had the same sales associate bc they took down my info and i put a deposit down on a dress. I went in a third time to show an aunt and help me decide between two of them and there was a sample sale! It was a zoo in the place but i had an appointment so i had a dressing room right away and individualized attention the girl was very sweet (mine was tied up). She even helped me to find and try on a different (much less expensive) dress from the sample sale and they let me move my deposit to that dress. Very good for selection too. I would recommend this shop. And they were going to give me a discount on my bridesmaids dresses too. You can't expect individual attention if its a mad house in the place and you don't have an appointment. I also went without an appointment on a quieter night and it was a great experience then too.
Now I have been two 3 or 4 places before going here and the service was terrible. I had one dress left to try on and the women helping me said "I know you will not like this dress so lets not even try it". They did not take down my name, fill out a card for me or anything. I aked her to write a number of a dress down so I could come back she wouldn't do that. I would never give these people my money.....Never!
08/19/2009Provided by Citysearch -
I was annoyed with this place because it took ages for our dresses to come in (bridal party) and then the employees were really rude. My sister, who is a size 2, was told she was a bit too chunky for the size dress she wanted. Seriously? And the dress, at time of picking it up, was too big. Same happened to me. They measured me and when I insisted I wanted to try on a dress of that size it was far too big. Again, though, just be assertive and you'll have less of a problem.
I also didn't appreciate the ""24 hours notice to pick up the dress you already paid for and if you no show you have to pay a restocking fee."" What? Wow.
08/18/2009Provided by Citysearch -
I agree with previous reviews in that the sales women at the Bridal Chateau are very sweet and patient until you buy the dress. I came 3 times to try on dresses and they were very nice. My dress took about 5 months to come in and so did the veil, which is expected of course. However nobody called to let me know that they were in - I had to check in myself. At my first fitting everything went well. However the alterations they then did were awful! The hem was cut 1 inch shorter than what we had talked about and the sheer overlay on the dress was sewn crookedly. The seamstress I worked with, Debbie (the owner's daughter), confronted me and actually said ""are you purposely trying to find a problem with my work?"" Now let me say, I'm a very easy-going bride, but after spending $750 on the dress and $200 on alterations, I would like it to at least be symmetrical and look good! After arguing with me, she agreed to make the necessary alterations. Then the staff tried to schedule another trial for me TWO DAYS before the wedding....I said ""no way, it has to be at least 2 weeks beforehand."" So I came 2.5 weeks before the wedding to find the hem fixed (they added material to the bottom), however now I saw the bustle and it was atrocious! It was asymmetrical, with some parts too short, and others dragging on the ground. Again Debbie didn't see a problem with her work and stated that she has 30 years of experience (I feel bad for the rest of the brides she's done this to over the years!). She did agree to re-position the buttons for me in a way that looked better, and I am somewhat ok with how it looks now. But I am so disappointed with their workmanship, especially for the amount of $$ they charge! If you do buy from them, please be careful.
After reading other reviews I was a little nervous to go into this bridal shop. I went just to browse dresses, but they happily offered to let me try on dresses. The girls that helped me were very nice, patient and extremely helpful. I never felt rushed and they even let me try on a dress that I liked twice, to make sure it was "the one". I would highly recommend this shop!
07/15/2009Provided by Citysearch -
Our bridal party went here because Mary Lee's Bridal took our money and never ordered the dresses. Bridal Chateau was able to order the same dresses and have them rushed in time for the wedding. I probably dealt with 3 or 4 different people there between measurements, ordering and alterations and everyone was so nice about the ordeal we just went thru. I would recommend Bridal Chateau to anyone looking for dresses - there selection is far more thorough than what you would find at David's, etc.
I was so surprised by some of the reviews! I went here and the staff was very friendly and more than helpful. I even popped in one evening to show my mom the wedding dress I was gonna layaway. The place was packed with girls looking for prom dresses. They were short on staff but one of the ladies took the time to assist us. I was also there this past week for my bridesmaids dresses. No problems at all. They even gave my bridesmaids a discount on the dresses! I love this place. I would recommend it anyone looking for an AMAZING wedding dress. It blows David's Bridal out of the water!!! LOVE IT!!!
I completely agree with her, I went there as a bridesmaid my dress got discontinued and I could not find another dress that was comparable. I wanted a refund on the deposit because at that point I was pregnant and had no services rendered, I only picked out the dress. They refused to give me my money back and honestly if it were other circumstances like I had backed out or something I could see that being fair but the service all in all was horrible