Three months, four visits from four different repairmen, three incorrect replacement parts ordered and numerous frustrating follow-up phone calls after contacting Naab and Mohring to repair my four-year-old Samsung dryer, I gave up and purchased a replacement. This is, without a doubt, the worst service experience I have ever had. Save your money, Buffalonians - call anybody else for appliance repairs!
After $270.00 spent on a misdiagnosis, waiting for techs, no follow-up calls, and my Samsung washer being down for 3 weeks, and it would have been at least 4 I ordered the necessary part online and repaired the washer myself. $170.00 was spent for them to replace a drain pump when the other drain pump was still in perfect working order. Their tech never tested it. No offers to make things good, no apologys, just the samething Devon K. dealt with.
After 43 days of repeated calls to rude receptionists who do not return messages, visits by two different technicians (one of whom was late, tracked snow through the house, and appeared to be stoned), two incorrect diagnoses, and weeks of waiting for parts, I called Orville's - they fixed my 4-month-old dishwasher in an hour. Don't waste your time and energy on Naab & Mohring.
Fixmypc Rochester1 minute agoATC Systems and the best Vacuum Cleaner ever Made5.0Show rating detailsWhether you are a millionaire or waiter at Friday's you need a rainbow. Trust me this is the best investment you can ever make in cleaning and sanitizing. It was over 30 years ago when I met Joe Lajudice and his product The Rainbow. He and I were both in college at University at Buffalo. He was the most inspiring and honest and positive person I ever met. He showed me the rainbow and told me that he would spend the rest of his life showing people how good it really was. I remember saying Joe this thing is amazing but its a little more than I can afford, Joe said You cannot afford not to buy the Rainbow. 30 years later and a Rainbow in everyone of my families homes, Joe proved that it is the best and ATC Systems is the only place I will ever go to get one. And I swear on my life Joe was right It was the best investment I made and after all these years I am still a happy customer.Trust me this company and the Rainbow are the best.Honest, locally owned, dedicated and best of all a cleaning product that is far beyond the others. Trust me ATC Systems and the Rainbow cleaning System is still the best choice you can make.
Repair guys were fine. Girl on the telephone was rude, immature and enough to drive a customer away for good. If she is a relative, fire her. If she is simply an employee, fire her faster. Rude would be an improvement for her.