It's 2016 and the Enterprise at 2643 Delaware Ave. Buffalo NY continues to be awesome. Some of the people has changed but the quality of service hasn't. I love the way they greet me when they pick me up and when I walk through their doors, they make me feel like family. I think they spoil me sometimes the way they go out of the way to make sure I'm pleased with the vehicle choice they made for me, if I'm not they just simply change it. I enjoy the weekend specials and the free upgrades. Most of my family rent from Enterprise. They love the pick up and drop off service. My sister in Florida can't get around that well due to serious car accident so having to go pick up a rental is difficult unless she catch a cab so Enterprise saves her money in more then one way by picking her up and returning her home safely. Thank you Enterprise. Keep being the best. See you guys on Delaware Ave. real soon. S. F.-T.
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I have rented from this location several times and the service is great. Some of the staff has changed in the past few years, but everyone is always very helpful, friendly and efficient. I don't think I have ever spent more than 10 minutes to pick-up or return a car. They always find my reservation right away (unlike at other locations!) and they always have at least two cars for me to choose from, as opposed to just giving me one. I used to live around the corner from this location, which is why I first rented from them. I recently moved across town and am actually less than 5 minutes from another Enterprise, as well as a Budget. After shoddy service at those places, I truly do not mind going the extra 15 minutes to get to this Delaware Avenue location. The service is fantastic and I always feel valued and welcomed as a customer.
I rent from Enterprise Rent-A-Car (Economy or Compact class) all the time, but this was my first time flying in and out of Buffalo, NY. The weather while I was there (Mon, 2/9 through Fri, 2/13) was frigid and the driving conditions were dangerous. The Enterprise team pointed out to me the advantages associated with driving a heavier car on the slushed-filled, ice laden roads of Buffalo and offered me a Premium vehicle at an Intermediate vehicle rate. The additional $15 per day I paid to ensure my safety on the hazardous roads was well worth the price. Enterprise...Thank you for putting safety first!!
Rented a Dodge mini van in Buffalo NY to drive to Canada for a wedding. We had all 7 seats filled for local driving. Usually had 4 seats filled and had adequate luggage space. Enterprise staff were very professional and courteous. We rented the Garmin GPS too. When we returned the car, they asked how things went, any problems, etc. We had one major inconvenience with the equipment. The representative made it right for us immediately, apologized and we were on our way and happy. I've rented from Enterprise many times before and always been very pleased with the staff and equipment.
i stood at the counter for 10 minutes and when I finally said hello the person came out and said "yeah what's up you here for a rental"......unprofessional then when I got to the car the attendant down in the parking garage stated just a minute and went to the person that arrived after me and took care of them my car was clearly in the front and they pulled this car around and took care of them, so I stood there another 12 minutes waiting..........Y.........never experienced this kind of service with enterprise or that situation
My encounter with Enterprise was one of the highlights of the trip. I have been coming here for years, and just about every time, they have treated me as if I were a VIP. This recent visit was no exception. I would heartily recommend this branch at any time. Of course, they're going to get overwhelmed at times of high volume. But I believe they have demonstrated a consistent standard of excellence. And I say this in all sincerity.
The woman who waited on me was nice enough, just used the F word alot. Not a great impression of the company. Also, the Express pass did not work, which caused me to go through a toll illegally. I called express pass and they said that unit had been reported missing or stolen, so it would not work. This was a huge inconvienience.
I went to the enterprise in Williamsville on transit Road think it's 6691 Transit Rd. not sure however Jeames was my sales rep and he was highly professional and very friendly I received my rental in a very timely manner and I will be returning to enterprise again
I always feel welcomed upon accepting and returning the rental cars at Buffalo, NY airport. This team always strives to make the experience the best each time.
Great staff amazing, attentive and polite. Need to up the selection for Executive Elite members, maybe ask which car they want.