We have been in business for 30+ years with excellent reputation and rated highly with the BBB etc. We appreciate and respect necessary and proper communication, all necessary to keep the end users (client(s) that are represented by in this case this Handy Andy located in Buffalo NY. In this case they were communicated to reply with an approval by 10:00 AM to waterjet a client for bathroom drains backing up however, they did not respond for approval until 3:00 that afternoon, of which, our water jetter we now had to pay overtime. Out of courtesy we did not charge this extra $100 to Handy Andy. However, we emailed them for an additional $150.00 at approximately 4:45 that day because the manager of the jobsite wanted us to clean up tremendous fecal matter that had backed up in the bathroom and hallways, which if not taken care of the store could be closed due to public health code hazard and violations. We emailed this extra $150 for cleaning up all the tremendous fecal matter and to do so for the above national company Handy Andy. However, despite the tremendous appreciation from their client, keeping their store open and accessible to the public, Handy Andy refuses to pay us because we did not call them. When we called them to explain the situation the next day, Don the owner of Handy Andy was very obnoxious, very rude and had no respect for us or his client of any understanding or appreciation whatsoever. So we called his clients corporate office who informed us and the amount they had paid to Handy Andy. Our total invoice (which included this additional $150). I was shocked of the amount that Handy Andy charged their client for our workmanship and care we took by cleaning up all of the fecal matter! of which by rights they had plenty of money to also pay us not only for the additional $150 we requested for clean-up but also the extra $100 for the waterjet since it was now on overtime and the traffic getting to and from the job was horrendous on top of everything.
A1 has installed several windows in my home as well as a very expensive front door (when the Home Depot installer failed to show) as well as a storm…
Matt was great! Both he & Scott were polite & keep the work area as clean as possible. Cleaned everything at the end & left not a scrap of anything behind for us to take care of. Living in FL, I had to get a job done for my Mom in Buffalo, found him online. I could not have picked a better, more professional company than HomePro Solutions! He worked with me online & my Mom in person. Arrived at the scheduled time to quote the project & emailed the quote within a few days. Also, arrived at the scheduled time & day & finished all the work in the time he allotted for the project. The final invoice was what he had quoted with just a minimal adjustment to pricing for unexpected work & supplies that my Mom had added to the job. Will call him first for any other jobs my Mom needs.
I used Matt and HomePro to take care of a long "honey-do" list that had piled up at my house. It involved spackling/mudding, electrical work, locks and some basic plumbing. I am very pleased with the work and can't wait to have him back in the spring when it will be easier to get to the remaining items. He is timely, efficient, conscientious, and gives valuable feedback and ideas for larger projects.
Have been using Matt and his crew for about a year now and each time I had a job small or big they were very easy to work with. Would highly recommend them for any Handyman\\home improvement projects.
I recently bought a new dishwasher for the wife for Christmas. I had it installed by Matt who had to do a full installation as we had a portable one before this. This means cutting into the cabinet, hooking up the water supply and the drain and running the new electric for it. He quoted me a time of 4 hours for the job but was finished in just 2.5 hours and the wife was very happy when she came home..... so if the wife was happy then I am happy. I would highly recommend him if you are looking for a dishwasher installation he did a great job on mine.
I have been using HomePro solutions for a variety of needs both large and small at our facility for the past several years, Matt and his team are always very thorough, on-time, and provide excellent service. I would highly recommend the service to anyone and will continue to call HomePro for all our repair needs.
Matt and his crew did an excellent job repairing our home. We had called other repair companies in the area and they either didn't show up or never finished the job. Matt knew we were on a deadline because we were putting the house up for sale. He started on the day promised and was on time every day until the job was complete. They painted, hung drywall, replaced sink and bath fixtures, laid tile flooring and finished an entire bedroom. They always went the extra mile and made sure everything was clean before they left at the end of the day. If that wasn't enough they even took our dog out a few times when I was busy with the kids school activities. They finished on the date promised and we soon sold our house. We were very pleased with their hard work and dedication. I would and have recommended them to people who want quality work at affordable prices.Jamal and Crissie Shakadih
Matt and his crew work on my apartment buildings on a regular basis. They work on interior and exterior repairs and updates at my properties and are on call for anything we need. I highly recommend them and will continue to work with them for years to come.
Would not recommend this company to anyone at all. Bought a home last year. Read of tons of good reviews about “HomePro Solutions”, then ask Matt and his crew to cut a hole on a side wall and install a range hood. Matt and his crew were very polite and installed on time. The work was good and received an invoice and receipt quickly in the very place. However, we found out that the installation was not done correctly in less 5 months. First of all the damper on the exhaust which he bought and charged for $80+ was broken. The wind gusted into the house through the exhaust. My wife had to put 2 plastic bags to cover the exhaust fans of the range hood when we did not use it. Contacted him about the problem that I was having with his installation several times, finally responded that because our jobs were small and he would come to take a look if he could but never show up! Finally we found another handy man to fix the problem. He found out that the installation was inappropriate: 1). Matt and his crew put one of the duct connector coming with the hood totally wrong; 2). did not use aluminum tape on all connectors and the new handy man showed me the larger seams on the connector. (basically the fume circles back to the house). The job that Matt and his crew did were very amateur and crappy. I am very disappointed!!!
Matt and his team just finished a fairly large job at our home involving drywall, electrical, plumbing and trim work. He and his team followed through on every aspect of the job until we were completely satisfied, including a redo on one element that wasn't to our liking. He was great to work with and his team was very dependable. His pricing was extremely fair for the work involved and we received our estimate in a timely manner. We feel lucky to have found HomePro Solutions and will be keeping him in mind for future projects. You should give Matt a call!