Both employees were moving like molasses... younger girl had bad attitude giving customer a hard time on how he wanted two different subs
This McDonald's was first opened in 1996 and always had the eyebrow exterior. Eyebrowed McDonald's buildings were introduced in 1996.
Disgusted with the service. The "MANAGER" or assistant manager Danielle shouldnt even have a job. She got mad because I had 3 coupons (said I can only use 2). Long story short wouldn't let anyone take my order after I already started to pay for it. Literally threw my money back at me after taking it from her employee, I'm sure coorporate can look at the video. There's more to the story but I went to a different bk & they said it was a minimum of THREE coupons & took my order with no problem.
Overcharged, food over cooked
Absolutely HORRIBLE morning service. Why are there 2 drive throughs??? Both are not used. The morning staff is discourteous, incompetent and downright nasty. I have complained officially 3 times with absolutely NO SATISFACTION... not even an explanation nor apology. I WILL NEVER GO BACK... I am afraid they will taint my food as has been implied. JUST AWEFUL... BEWARE!!!
We didn't enjoy a single part of this dining experience- the service was slow and forgetful (she was pleasant but I'd rather have good service than a cheerful waitress), food was cooked poorly and when I told the waitress it wasn't prepared as ordered she just threw it out and said she would inform the cook, no offer to have it remade or taken off the bill though I only had one bite, we waited 40 minutes to get the beverages we ordered with our meal order, she never checked on us once we had our food, until she was ready to give us the bill though we continued to ask where our server was. Overall just awful. We ordered Fresh strawberries and cream but received thawed, syrupy strawberries and reddi whip. The 11 monmth old at the table got them. For the baby we ordered the one egg and one pancake kids meal with apple juice. The apple juice seemed to be iced tea judging by taste. My friend ordered a tuna melt with tomato and fries. The tomato had to come as a side since it was forgotten and the fries were old, dried out and seemed overdone. She also had a Monsoon salad and took it home to her husband because it tasted off to her. She ordered coffee, water and a chocolate milkshake. The milkshake took 40 minutes. I ordered breakfast souvlaki with beef. When asked how I would like it cooked I said medium-rare and eggs over medium. I also substituted fries for Greek potatos. The cuts of beef were cooked extremely well done, the one bite I had was tough and tasted burnt. Also, no seasoning as is traditional on souvlaki. Fries were old, dried out and seemed overdone. I also ordered water and a vanilla shake. I never received a refill on my water and the shake arrived 40 minutes after placing my order. We were shocked that our server didn't offer to remove the item from the bill or have it remade. Additionally, waited 10 minutes for server to return to collect the bill and she never came back. Manager at counter seemed confused as to why we were there. Now we know why since that is the single worst dining experience I've had since moving to Buffalo. Please never go there.
I gave the cashier a coupon. She said the coupon was no-good. It expired but I double checked and it was still good. For a good 5 minutes, I was trying to figure out what she was saying or why the coupon was not valid... then finally she said she was kidding. Not funny.