Advertised phone. No answer. Get a message that the mailbox is full. Tried twice, three months apart. Got the same message. Arrived on station to get ID updated. Sign on the door said they were closed for the whole month of July. There was no other notification posted. The hours are posted on line, but not the closures. In fact, the website said they were open. No note saying 'except for ID processing'. I took time off from work to update my ID card. If I was working an hourly wage, I would have sacrificed some of my income for nothing. Gross negligence.
Virtually impossible to reach the department needed on the automated phone system. Actually get routed in circles
phone number. got a full mailbox message. need to update their number and i believe the ID card hours are different
Attention All Customers please note the DEERS/RAPIDS OFFICE for ID Cards is only open and made on Tues & Thurs from 0915-1115 & 1315-1515 ONLY!