am a owner operator and have poor service with thre Bryan location. My last experience they installed a rebuilt Eaton-Fuller transmission in my truck for the sum of $9000. I drove from Bryan to Phoenix where it broke down and I spent $4000 to have the transmission Performance just installed repaired and I was down for another week while the repairs were completed. Performance had no help for me even though I had just had it installed the week before, I asked to be reimbursed the 4000 but that was also turned down.
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I called in for service but sat on hold for 10 minutes with the lady that answers the phone keep coming on the line like i was a new call. very slow people out there
It was an unexpected pleasure doing business with John,didn't know what I was walking into,but in the end it was a good experience,price and professionalism!!!!
Purchased a used vehicle. Took it back on day 2 with several issues. It's been a month today. I still don't have it and only have received 2 calls about it. Left the GM messages and went up there to see him. I was told that he would get back with me. AND guess what, haven't heard a word from him. It's very frustrating!
Do not go through the u save rental service here. The colored woman working today was very rude and abrupt. They don't tell you it's a non smoking until you return it. License plate lights weren't plugged in and I was issued a ticket for it. The wanted to charge you everything upon return. I walked because of the horrible service I received. AGAIN DO NOT USE THIS BUSINESS. ABSOLUTELY HORRIBLE. THEY WIPED OUT MY BANK ACCOUNT PRACTICALLY AFTER ALL THE CHARGES. I URGE YOU TO USE A MORE CREDITED LOCATION. THIS PLACE IS F@$%&*# HORRIBLE. Worst experience of my life. I wanted to slap the woman for the way she talked to me. I was fed up. She handed my card back and said,"here you can have this back. I can't do anything else with it". Absolutely inappropriate. This is not what I needed after a family member grew very I'll on Christmas Eve. You people are ballsy.
HORRIBLE MANAGEMENT, wait staff and food are always good. But if it's cool for a couple 'regulars' to try to pick a fight on your patio when I'm out with my fiance, minding my own business, you won't get my business.
Sales there is awesome. Service there is abysmal. They are unresponsive and obviously understaffed. You cannot get an appointment, they do not answer their phones, and they do not call you back.
Came in Saturday to deliver a truck and was rudely told that my paperwork would not be signed. I called ahead the day before and was told that they take deliveries between 8:00-3:00 on Saturday.
I USED TO LOVE THIS PLACE but it has gone down hill really fast and normally I would actually let minor things pass like the sloppy wait staff but now I ate there and the cheese enchiladas tasted like they went bad it was so disgusting. when im trying to pay they make me wait while they are on the phone making personal phone calls. management does not care it just sad a place that was once good is more of a joke
Had a great experience with Kelly Donahue last night..9/29/2014! My grandson was buying a used truck I was signing for and I was a bit apprehensive. He put me at ease and all turned well. He is the very best ever. Highly recommend him. He even came out to our home 20 miles away to fix a problem with the security system. Our fault! Thank you Kelly and Lithia!