What Should I Do When My Car Dies on the Road? »
Four tips for keeping yourself and your vehicle safe while you wait.
Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
I decided to write this review once I've calmed down from the huge disappointment of services that were provided. I've did my research before I sent my car here and determined what the issue was and cost plus labor at most or worst case scenario. It was worse than imagined, I ended up paying a half a grand for a less than $300 fix. Long story short, I was taken advantage of and they were not willing to compromise the pricing whatsoever. I wouldn't recommend this place to my worst enemy. What a rip off!
Larry/Cheryl Hutchinson & their crew at Auto Express are well known for their excellent service that keep customers coming back & referring friends. Located on Key Drive, just off Community Rd, behind NAPA, they've been in serving the Golden Isles since 1988. They can handle just about all your automotive needs. Making an appointment is a good idea since they stay very busy.
My transfer case went out. The owner repaired it for about 2600 and 3 months later, it went out again. After towing the vehicle 300 miles back to his shop, Mr. Boyd informed me he would not value his warranty and I had to pay an additional 2400. He wouldn't even face me when it come to pay the bill. Coward and a liar!!! I repeat, do not go here.If Mr. Boyd were to legitimately offer $1000, why wouldn't he offer to stand behind his warranty? I was from out of town and had to spend 11 days in a hotel (my own money) while he put a second transfer case in. During that time, he did offer to provide a loaner vehicle, but when I accepted the offer; he didn't have one!!! Not that he would stand behind the 1000 offer (which is why I don't call, yet), but what type of proof does he want? A vin number? This is what he asked for when I told him his second transfer case went out. How about the two receipts from his shop with dates less than 3months apart? Is that proof enough because I still have them :)
If i could give this man zero stars , I would . He's a ridiculous mess . He came to my job to observe my car to see what had happened. He told me that it was the main seal . After having it for about a week or 2, he told me that it needed a harmonic balancer . I ordered that part and it turns out to be the wrong part. He left that part on the back of his truck to get all wet and rusty. I couldn't believe it was the brand new part that I had just bought. I ordered the new one and it took him a whole month to answer the phone again. This idiot had my car for 3 moths and he still didn't fix what he was supposed to fix. As a matter of fact, it's worse. He poked so many holes on the side of my engine. He never replaced the seal that he was supposed to. My husband called and confronted him and he started getting smart and disrespectful. He tried to take advantage because I was a woman. I'm informing you not to go to him for services. Mad disrespectful , for real !
Very incompetent. I needed to find out some information regarding my vehicle warranty prior to bringing to dealership for service, however the operator continued to transfer me to a call center where no one ever answers the call it only gives option to leave message instead of letting me speak with service advisor. I called back a 4th time and asked to speak with operators supervisor at this point and all she does is puts me on hold and never comes back to the line, leaving me hanging there on hold for such a long time before I just gave up. This is such Poor customer service. I need to find a competent company to do the work on my car.
Thanks to Johnson's Mobile Repair my family and I were able to continue our journey from Pennsylvania to Florida with little interruption. They went above and beyond to acquire the needed parts and complete the repairs to get us back on the road. Thanks again!
George gives fast and friendly service, even during we hours of the morning! If you need help in the southern Georgia area give Johnson's Mobile Repair a call!!
I love the truck I bought into all the problems had it a week and a half transmission went out they did not provide me with a way to go after paying $1,500 down on a $8,000 Truck and still putting money into it for repairs but they can't help me with nothing all they want is payments are another 1500 to put me in something else I recommend no.1 go to mckenna Auto Sales because he treats poor people really bad sincerely Gary Langford
They had our car for 5 weeks, told us he would give us a free estimate. We called 8 times and left messages. Finally he called back when he wanted $350 to see what was wrong with the transmission. Never take your vehicle to Boyd's. He lied just to get our car there, $350 is not free. We would have paid $350 if he hadn't lied. The employees are so rude, customer service is not one of their strong points either.
I'm sorry it has come to this but you leave me no choice. No one will take my phone calls anymore. Angie, Trey and Clyde, still waiting for that call back. I leased my car in 2012 and was extremely happy. Kept my car in mint condition and then when my lease was up, came back to Mike Murphy KIA to purchase the car. Waited. And waited. Eventually ended up leaving because "they were still printing off the documents" turned out to be them printing off another person's documents. That's fine, it was the weekend, only one finance person there. Did I mention I lived 6 hours away and the Kia dealership where I lived didn't want to honor my 0$ purchase option stated on my lease agreement which is what brought me back to Mike Murphy to start with? Got my car tags, new bill of sale and off I went. Curiously, never received anything from Kia about paying my first payment. Called up Kia, can't get a hold of Trey, Angie or Clyde. "They're with a client right now" or "They'll call you back in a few minutes". Then the kicker, KMF sent me a bill for the disposition fee. Disposition fees are the fine you pay when you just return your leased car. Called up KMF, Mike Murphy KIA never sent in my Bill of Sale. Okay, I'll do their job for them and send in my paperwork. It must be a theme because a week later, another statement saying I still needed to pay it. Tried calling Trey, Angie or Clyde but no one wanted to answer or call me back. Called up KMF AGAIN, they never received my fax yada yada emailed it in, boom. Confirmation that I did indeed purchase my car and they took the fee off my name. As time went along, had to get my tag transferred from having been leased to being purchased. Drove down to the DMV (and visited family, have to make the most of these 6 hour trips) and lo and behold...the title hasn't been released. Trey, Angie or Clyde, any help? Still nope. Called a lovely lady and she assured me that KIA would pay for the fees for the title not being released and having to get a 2nd temporary tag. Welp, my 2nd temporary tag EXPIRED and STILL NO TITLE. Trey, Angie, Clyde, Why me? The sooner you help me solve this problem, the sooner I'll stop calling and calling and calling. This all started March 17. It is now June 10. It should not take OVER 2 months, multiple phone calls and rotten reviews to get stuff done. Will you pay for my rental when my last temporary tag expires in 3 days? Next step, the BBB. Again, hate to do it but you literally leave me no other option.
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.