Very incompetent. I needed to find out some information regarding my vehicle warranty prior to bringing to dealership for service, however the operator continued to transfer me to a call center where no one ever answers the call it only gives option to leave message instead of letting me speak with service advisor. I called back a 4th time and asked to speak with operators supervisor at this point and all she does is puts me on hold and never comes back to the line, leaving me hanging there on hold for such a long time before I just gave up. This is such Poor customer service. I need to find a competent company to do the work on my car.
I love the truck I bought into all the problems had it a week and a half transmission went out they did not provide me with a way to go after paying $1,500 down on a $8,000 Truck and still putting money into it for repairs but they can't help me with nothing all they want is payments are another 1500 to put me in something else I recommend no.1 go to mckenna Auto Sales because he treats poor people really bad sincerely Gary Langford
Went in to trade in my car,which I owed on, they said they would pay off balance. So I wanted to get a 2014 ford fusion which was on sale for 18,200 dollars. The guy tells me well he would have to sale me the car for 20 grand. I didn't understand y if it was on sale for 18,200 how do u go up 1800 dollars before tax, tag and gap insurance then tells me with everything it will be 22,500 for the car! Guess only certain people get the sale price so I could have got the car for 22,500 at 14% for 6 years but that broke down to 34,000 for a used car with no roll over from previous loan.just felt like I was being cheated.
I brought the car and went to Parker's to put gas in it & the car wouldn't start! Don't waste your time or money on their cars!
I'm sorry it has come to this but you leave me no choice. No one will take my phone calls anymore. Angie, Trey and Clyde, still waiting for that call back. I leased my car in 2012 and was extremely happy. Kept my car in mint condition and then when my lease was up, came back to Mike Murphy KIA to purchase the car. Waited. And waited. Eventually ended up leaving because "they were still printing off the documents" turned out to be them printing off another person's documents. That's fine, it was the weekend, only one finance person there. Did I mention I lived 6 hours away and the Kia dealership where I lived didn't want to honor my 0$ purchase option stated on my lease agreement which is what brought me back to Mike Murphy to start with? Got my car tags, new bill of sale and off I went. Curiously, never received anything from Kia about paying my first payment. Called up Kia, can't get a hold of Trey, Angie or Clyde. "They're with a client right now" or "They'll call you back in a few minutes". Then the kicker, KMF sent me a bill for the disposition fee. Disposition fees are the fine you pay when you just return your leased car. Called up KMF, Mike Murphy KIA never sent in my Bill of Sale. Okay, I'll do their job for them and send in my paperwork. It must be a theme because a week later, another statement saying I still needed to pay it. Tried calling Trey, Angie or Clyde but no one wanted to answer or call me back. Called up KMF AGAIN, they never received my fax yada yada emailed it in, boom. Confirmation that I did indeed purchase my car and they took the fee off my name. As time went along, had to get my tag transferred from having been leased to being purchased. Drove down to the DMV (and visited family, have to make the most of these 6 hour trips) and lo and behold...the title hasn't been released. Trey, Angie or Clyde, any help? Still nope. Called a lovely lady and she assured me that KIA would pay for the fees for the title not being released and having to get a 2nd temporary tag. Welp, my 2nd temporary tag EXPIRED and STILL NO TITLE. Trey, Angie, Clyde, Why me? The sooner you help me solve this problem, the sooner I'll stop calling and calling and calling. This all started March 17. It is now June 10. It should not take OVER 2 months, multiple phone calls and rotten reviews to get stuff done. Will you pay for my rental when my last temporary tag expires in 3 days? Next step, the BBB. Again, hate to do it but you literally leave me no other option.
Don't go, they lie on their pre-owned certified reports and then don't stand behind the mistakes. At least that is what we are feeling, since we have not had anyone call us back yet. That or get a second opinion before you purchase.
Wonderful dealership! You won't get a better deal anywhere else! We do all our business with Mike Murphy Kia!
Bought my 2014 FLHTK Limited there and loved the experience. Friendly, polite, and knowledgeable, just like Harley Dealers used to be. Love the home town atmosphere...
I just bought my second car from Mckinna Auto Sales and I couldn't be happier! They found exactly what I was looking for, a 2012 Mazda3 with just 22,000 miles! It's like brand new! I did everything online and when I got there my car was detailed and ready to go and the paperwork too less than 15 minutes! Thanks to Mitch the Finance Guy for all the help! I'll be sending everyone I know to these guys, thanks!
Everyone I dealt with during my recent purchase was professional and low pressure. I feel I got a fair offer on my trade and was very satisfied with the deal. These folks will go out of their way to accommodate you and make sure your car buying experience is a pleasant one!