The owner Jay is amazing. She was very patient with cutting my 2 yr old sons hair. The salon is very cool and has a manly vibe to it. Definitely bringing him here for every haircut. They even do women's hair too!
I would not recommend this place to anybody. 1st off she took my appointment at 530 made me wait until 8pm to start foiling me . Took the rest of her clients until she was done how rude?! I was last not right at all. When she put the color on she left it on for other AN HOUR!!!! Is this a joke. Then after that The OWNER KRISTIE foiled me , then rinsed me out with cold water didn't even message my scalp to ends all the way.....let me blow dry and comb my own hair didn't even pay attention....... She charged me over 200 made me pay before my color was even looked at , or she told me she couldn't do anymore work to it . Is that really how you talk to a customer & your an owner NEVER aGaIN she just wants your $$$$ watch out
I would definitely recommend Mars Venus Salon and Spa. I didn't go in for the spa, but I did get my hair cut and colored. I have never been treated better by a stylist! Kristie (the owner) is amazing at what she does and I would recommend anyone to go to Mars Venus for a wonderful day at the spa or to get your hair pampered! ♥
I would NOT recommend this place to anyone!!! I had a gift card but was told they need my credit card on file. I had a massage (which was great!), a facial, mani and pedi (both look horrible...bubbles in the polish,half painted, peeling off after a day gel polish doesn't just peel off!) it was so dark in the room I couldn't tell until I left!! I was told it would be $10 extra for the gel polish and they would bill my card on file....I was billed $45!!!! No one knew how to refund my card and the owner Kristy keeps telling me she will get back to me...I figure I'm out the money!!!! Very bad business ethnic!!! Two trips in one....my 1st and last!!!!
I almost never provide critical on-line reviews because I am overly tolerant of poor customer service and I always give businesses a generous benefit of the doubt. (Running a business is challenging.) However, once in a great while, you run into a customer experience that is so bad, there is a sense of obligation to share with others.I purchased a gift card for my wife for Mother's Day and scheduled a "spa day" for her at Mars and Venus in Brownsburg, IN. My wife cleared her calendar for an all-day session, and when she arrived that day, she was told that her appointment had been cancelled (with no explanation). My wife was perplexed and inconvenienced, but these things happen, and she scheduled another spa-day a couple weeks out.In the meantime, friends all over Brownsburg and Indy began to share serious, negative feedback with us about Mars and Venus. We started to get concerned, but dismissed much of the bad feedback and tried to keep a positive outlook. When my wife's second all-day appointment arrived, Mars and Venus called her 2 hours and 50 minutes prior to let her know that her appointment had been cancelled again.I went into the store to politely request a refund and the owner indicated that it is "physically impossible" for her system to provide a refund. As someone who has a thorough understanding of both technology and customer service, I know this is (1) not true and (2) a devastating way to run a business based on solid customer service. Of course, the owner (Kristie) did indicate that we could purchase product from her store if we would like. Unfortunately, like many others who have posted feedback, we are out big $$$ for services promised, but never received.Who else has had similar experiences at Mars and Venus in Brownsburg? Please share in order to help educate this business owner and other potential customers. Perhaps our feedback might help this struggling business to flourish someday.
A new, up-beat salon in a great location in Brownsburg! Friendly, professional staff that are always learning the new trends!
Great new salon in the heart of brownsburg!
Great place for mani-pedi. If you are getting acrylic nails, ask for the guy that sits at the front station...he is AWESOME!!