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I am paying for my mother to have the go anywhere service. My credit card had fraudulent activity so I had to get a new card. The site plus the message on the phone says they have hours on Saturday and Sunday from 9 a.m. To 6 p.m. Extremely furious I just pushed any button to talk to someone. Well, they do have staff to take an order but not to help change my credit card information. I don't want my mother's coverage to lapse as the payment is do in 2 weeks. The sales representative told me that the billing department is not in on a Saturday or Sunday. I told her the phone message and the site has that they are there. I told her to get the site changed and the phone message changed. My mother is use to her alert. But if she was not it would be sent back and I would persue another brand of alert system for her. I am more than disgusted. Would never recommend this company to anyone.
These people are trying to rip my mother off who is 82 with dementia. She in the last year has gone through a real nasty divorce, and in January transferred her service to a new address with a new phone number. She has not received anything from them since then and even totally forgot she even had this service until this weekend they sent her something saying she had a balance of $400 and they were turning her off. I found out that they kept her old number on the account that was her nasty ex husbands number, updated the account with her new address but left her old zip code attached to it.....so nothing got to her! Also found out that her ex husband called cancelling all the credit cards that were to pay for the account. I spoke with Lynnette in customer service...she was just, okay, could not really help, then I spoke with Tiara who was a rude woman....after her I asked for her supervisor who was Lotonya Coleman who was the most rude woman I have ever had to deal with. After hearing our story she is not willing to help my mom at all! THIS WAS THEIR FAULT TO BEGIN WITH!!! She was so nasty about my mother who she never has met...stating she owes the money regardless stating that my mother with dementia should be smart enough to know that she hasn't received anything and that her unit was not working. How dare her!!! All I asked for was for 1/2 the amount to be waived (which it ALL should be waived) we would pay the 200 and cancel her account. I want someone who cares about my mom....NOT THIS RIP OFF COMPANY!!! I want her to be credited the full amount now and we will GLADLY return your unit.......I WILL NEVER EVER Refer you to anyone! How dare you take advantage of the elderly! YOU ARE A SCAM!
I returned it in February ...UPS delivered it back to Medical Alert on Feb. 4, 2016 ... It took several conversations to get what I thought the issue was resolved ...YAY ! WRONG ...It has started again ! They have started calling her again, wanting the device! She gave them my number ( she is upset because, they have the device & continue to inform her that she owes them ) I missed the call, tried to return ( Michelle ext. 0017 ) is NOW unavailable ! Go figure ... I have the UPS tracking number ...Someone can get my number, I left it many times in the past ...This IS going to be resolved ! My Mom lives on a very limited income, and YOUR Company is STEALING from her .... You gave your DEVICE ..You REFUND her MONEY immediately ! Jan Thompson Moultrie, Ga. 31788