The Cat Scan employee was very disrespectful, violated my hippa rights and spoke of my situation to others right in front of me and I heard her. When I called and told the office manager of this, he did nothing of it. Be careful going there. Will never return. She's a disgrace to the field.
Subpar customer service. Recommend using Summit Imaging instead. Wasted my time going there and they were not prepared to do my scheduled texting.
MY dad 92 yo waited 2 hours 7/22 for MRI, we complained they said it was 45 minutes to fill paperwork and 30 min to obtain blue cross/medicare info , we were ignored when went up to desk to complain about wait and laughed at when we asked for clerks name, the staff is qualified for Macdonalds not a doctors office, rude , unprofessional and uncaring.3 other patients there complained about the long wait as well. you don't have to have someone waiting to see if you need pre approval, that should be done BEFORE the patient gets there to tell them not to come, my dad has medicare/blue cross and was MD ordered did not need approval , totally incompetent, they need to hire people who have some medical credentials and pay them 5 dollars an hour more you hire cheap, you get cheap and that is the situation here. But medicare and blue cross pays plenty. My dad was too tired and frustrated so after 2 hours he left without the test. That is one bill they won't be able to charge for, I am a physician assistant and I am furious at the treatment or LACK OF TREATMENT my dad received
I recently had a CT at this facility and I can't express how pleased I am with the treatment I received. From the very first phone call booking the appointment I was treated courteously and professionally. Not only did they answer ALL questions but they went out of their way to assure that everything was done to perfection. Joann and Bill were outstanding and I would definitely return there for any of my imaging needs.
My 2 year old granddaughter had her hand slammed in the hinge side of a door when her family was visiting from out of town; it looked like her hand was crushed, all bruised and swollen. The doctor told us to go to Summit for x-rays. We walked in with no appointment and before my daughter was finished filling out the insurance paperwork, they were taking us back to have the x-rays done. The technician made a friend with my granddaughter, keeping her laughing and happy while holding her injured hand in the appropriate positions. From the time we walked in the front door until we were done and walking out was less than 20 minutes. They collected only the insurance co-pay and everything was very smooth. (And despite the deep crease in my granddaughter's hand, no bones were broken.) I assumed that we had received VIP treatment for some reason and mentioned to the center administrator. I was surprised to learn that this is routine for Summit Imaging. All of their X-rays are walk-in. This is an incredible place.