I used WashClubNYC for about a year. It was fine. Occasionally they would be late, but not a huge deal. That is until this week, they completely destroyed two items of dry cleaning. Then proceeded to claim they had never received by laundry. Then claimed I had not ordered dry cleaning even though there is paper trail. And then proceeded to hang up the phone on me when i called regarding this order. Beyond unprofessional.
Filthy dirty! The hot wash .... There was no hot water for my whites .Never in my life have I ever experienced such unprofessionalism. No one speaks English so you can't communicate , on the door it clearly states last wash at 8 p.m. I returned at 8:05 to collect my laundry in the dryer I had eight minutes left the owner started screaming at me in a different language he spit on my cheek as he was screaming if I had my cell phone he would be in jail. I will be following up more with this situation.
The review by JB is one I can understand.I have been a customer at this place for 20 years. I went through two owners, and now this one. Helen and Jeff. They have absoluteness no regard for good customer service. He can't put together a sentence and he has no clue as to how to say sorry, or you are right .... She's a complete thief. I have never had to pay this laundromat a single cent more for doing my blankets, but suddenly when these two took over as owners, I noticed my bill for laundry service had gone up a bit. She was charging me $ 3.50 extra per blanket to the already weighed pounds of laundry I gave them to do. The she rang my credit card, and the next time I came in told me I owed her money from the time before, it was a few dollars and I frankly did not have my receipts so I gave her a few additional bucks. HOWEVER, the very next time I came in, dropped off my laundry for service, gave in dry cleaning and shirts and said to Helen, I'll pay you now, she said You Also Owe Me From Last Time. WTF, this time I took out my receipt which I had placed in my wallet and babbling Jeff came over and started to research out my receipt, spending almost 20 min trying to find his copies, which he eventually did and as I said, Helen was trying to clip me for another $ 50.00. Then when he finally realized I was right, he wanted to give me a store credit, but of course I insisted on him refunding the amount immediately to my credit card. She had walked away at this time and he was annoyed that I did not want a credit... Amazing how he understood that and was able to communicate with me that he wanted me to take a store credit, but could not say SORRY we made an error. What I did was I simply called him and her a crook, thieves. You have to watch them.On the good side is, they do laundry very well, they don't skimp on the products, it comes back well wrapped, clean and smelling nicely... But the two of them are either challenged or simply idiots. Not on ounce of customer service at all. NOw, they have some laundry of mine, dry cleaning and shirt and when I have it delivered or pick it up myself, it will be the last time I ever use them.
Good Service during the morning time from Saturday-WednesdayTreated with respect and that makes me feel happy
Great laundromat, very clean, and prices are great.
Absolutely terrible!! Under the new management, this place went from great to horrible. Most recently, they lost one of my $50 dress shirts that I gave in to press & fold. At first they claimed that I already picked it up. Then they claimed that my wife picked it up. Eventually they agreed that we didn't pick it up, and offered to contact the off-site dry cleaner to see if they could find it. Weeks later, and nobody contacted me. I spoke to them 2 more times, simply looking for an apology, and perhaps a small credit towards future business. Nothing of the sort was given. They never apologized, and returned to the theory that I or my wife already picked up the shirt. The supposed manager (Helen) could barely speak English which made communicating very difficult, and the employees were no better. Stay far away from this place - it's horrible.
Great service and friendly staffs. Will come back again
Excellent service. Very quick pick up and drop off
This is one of the best lonuger mates Ive came to before . Very clean and respectful . I felt like I was at home.
Awesome service & great staff! I am a born and raised Brooklyn native. I moved to ridgewood about two years ago and I have been to three different laundromats in the area and this place has fulfilled my every need. This is where cleanliness & accurate service meet. Highly recommended!