had 3 windows installed by this company in 2003, within 2 years i was having issues. the rubber around the window was separating, they were drafty, one of the handles, (i had casement windows) broke, i couldnt open the windows all the way because if i did, they'd get stuck. ive since replaced them, and when the installers removed them, i was told there was NO insulation at all. i do not recommend this company at all, they do not have quality product
i had some Asian guys come to put up mirrors in my salon, a week later the mirrors were covered in black spots. i contacted vadim at direct glass and had him replace all the mirrors. fast service and even paid less then the other guys. mirrors still hanging after 3+ years.
Had an appointment at 6:00PM which was canceled at 5:45PM right before Thanksgiving weekend meaning I can not find another company to come out and do the job even though I am one block away from them. Poor business practice, no apology, no alternative option. If you need something done that day I wouldn't rely on this company.
Went with this company without doing too much research. After paying a deposit and getting a written invoice, they ordered the wrong windows. Tom did not want to finish the job correctly. Only after a huge argument, and me having to prove what windows we ordered with documentation, they finally came back a month later. Before starting the job I also checked with Tom if, after the windows are replaced, more work will need to be done around the frames. He said absolutely not. When they finished, they left 1-2inch gaps between the siding and the new frames, which he said was going to cost extra to close these gaps to keep the rain out. If I have to have extra work done, I will hire someone who is not a liar. Overall, I found them to not care about the customer, be dishonest and not very competent. If you want to avoid a sloppy job and a headache, this is not a company you want to get involved with.
Stay away!!Unresponsive and irresponsible!Bought a new sash from this company that came with installation as they advertised sales and repair. The salesman with whom I spoke did the repair. The glass was defective. When I called Window Palace they told me the salesman who sold and repaired the window was no longer working there and I would need to contact him for replacement. They refused to do anything to correct this situation even though the glass has a 20 year warranty.My advice-steer clear of this company
Very professional, they were interested in helping me with my needs. I chose Marvin windows, it satisfied my needs by all means, in the color, and structure, they had so many choices, not many windows company can give you that option. And best of all there energy efficient! So happy with them! I ordered with Bay Ridge Windows and Doors and they even installed them for me, I did not have to go out of my way to find another contractor!
They are not honest people to do business. Avoid. If you do not want to deal with drama.
i high recommend this company!!! Very polite, honest, and on time!!
Best laminated glass company.
I called Vila Windows to give me an estimate on my windows. Their guy in the office scheduled me an appointment at the same day and the specialist, Sammy, came by my house on time. He was very polite and thorough in checking the windows. He gave me a very affordable price and agreed to it immediately. He proceeded and finished repairing the windows and installed two child girds and a couple of window screens. He did a terrific job and on top of all he as very neat and meticulous the whole time . This guys set a great example of how a professional does his job. I greatly appreciate and recommend Vila Windows ! Thank you!