My child had been hit by a Matron. I filled out a police report but because there were no physical bruises no charge could be filed, even though my child who had disabilities was clearly petrified of her and repeated the same story for weeks! Also after a change in driver and matron things were going well for over a year. Suddenly they decided to randomly change the driver and matron again knowing that children on the bus have disabilities as well as sensory issues.. My child freaked out thinking he was being placed on the wrong bus. The driver, Carlos, sped right past my house and went four houses down. Now he comes late daily and one time he didn't even show up and claimed we weren't outside on time. If a driver comes late daily from 10-20 minutes, please tell me what time I should be outside waiting for him? Or should me and my child stand there all morning (like we did that day!) In the rain and cold. On top of that, today the driver once again sped past my house and it's pouring raining!! Had to walk with my baby down the block. I asked him if he could please pull up in front of my house and he ignored me. I'm sick of him.
This business needs to be shut down forcefully! One child left at stop without parent being there. One child was almost left sleeping on the bus in the morning, thanks to older sibling, driver and so-called matron were alerted AFTER they started driving away from school. When they are late they don't call you, and when you call, they lie about reasons for being late. When questioned, whoever the boss is, (Thom?) he simply yells at you! Won't listen and manages to blame you. This April, when because of them i was late to work for more tnan an hour 2 days in a row, I tried to explain to him this is why they are losing customers (which he told parents shortly before was the reason he kept raising prices). In response, I was yelled at and then, repeatedly told not to threaten him?! and eventually was told to have my husband call him to 'talk and threaten him'!!! Those 2 days in a row I eventually paid for car service and by 3 rd day switched to extremely inconvenient DOE service. If anyone can recommend reliable bus service, please post a comment! If you experienced horror of "Happy Child", please post your reviews.