Vigilante Plumbing, Heating and Air Conditioning
195 Douglass Street, Brooklyn, NY 11217
|Mon - Thu:|
Phone: (718) 834-8293
Phone: (718) 422-7863
Phone: (718) 522-6111
Primary Phone: (718) 522-6111
Fax: (718) 522-2732
TollFree: (888) 488-2923
TollFree: (888) 576-0490
TollFree: (888) 376-7801
They are just very polite SCAM artists .
I should check review before calling.
Complete waste of $600 for "detailed evaluation".
Two visits!!! Without fixing my Combo.
Ether they have no idea what they are doing, or they consider their clients are idiots.
After spending such money I feel like one.
I don’t usually write reviews online but I feel compelled to write one about my recent experience with Vigilante Plumbing, Heating, and Air Conditioning. I have owned a house in Park Slope for thirty years and during that time I have hired carpenters, roofers, plumbers, and other craftspeople to do work on my house, but I have never had an experience like the one I had recently with Vigilante.
I needed to replace my thirty-year-old furnace, and I thought about replacing it with two furnaces since I have a two-family house. Will Vassallo, the service manager, came out to do an estimate. Two other companies from which I got estimates stopped by, took a few measurements, and emailed me an estimate. Will spent about 45 minutes at my house, carefully evaluating and explaining the various options, and because installing a dual-zone heating system in a 130-year-old brownstone is complicated, he came back a second time with Sal Vigilante - the owner of the business! - just to make sure that everything was right.
In the end, I decided just to replace the single furnace. Since it was March and still cold, I was concerned about getting the job done in a single day, but Will guaranteed that they would do just that - and they did: the crew arrived on time, and got the job done by 5 PM! The two men were friendly, answered all of my questions, were respectful of my house (they wear booties over their shoes so they don’t soil floors), and when the job was done, they carefully explained the new wireless thermostat, double-checked the electrical wiring, cleaned the site thoroughly, and made certain that everything worked perfectly before they left.
As I said, of the many craftspeople I have hired over the past thirty years to do work in my house, Vigilante Plumbing, Heating, and Air Conditioning was by far the most professional. I recommend them highly!
This is the best plumbing company in the city. We have been using them for years and never had a problem. To me the bad reviews seems like competitors or people with unrealistic expectations of cost bashing them. I would recomend them to anybody and if you have a problem just call and talk to Sal or Anthony Vigilante. They are always there and very resonable.
01/07/2012Provided by Citysearch -
I did a full gut renovation of my entire house and this was the only bad experience I had with all the suppliers I worked with. These guys are the worst. Their work was terrible, messy, their installers were untrained or inexperienced or worse. The work had to be done over and over again, and what was projected to be a 2-3 day job took months to finally complete properly and took countless service calls. Avoid Vigilante Plumbing and Heating at all costs.
12/31/2011Provided by Citysearch -
Over the years my house has had a number of plumbing problems. So many that it's likely that all my pipes have been replaced at some point while I've been living here. My old plumbers, the Mario Brothers were excellent. However when I tried to call them a few months ago, they didn't answer. It's like they disappeared or something. Maybe they went out of business. Anyway, I gave Vigilante a call and despite the unusual name they actually did very good work and were reasonably priced. I'll use them again if I still can't get in touch with my regular guys.
11/23/2011Provided by Citysearch -
After reading various reviews of Vigilante I felt assured that they would be a good company to call to repair my LG air conditioning system. What a mistake. They arrived on 11/11/11 diagnosed the problem and were due back on 11/17/11 to make the repair. $1,185.00 was of course promptly debited from my checking account. As I write this it is 11/23/11 and after making 8 phone calls without the courtesy of a call back I cancelled my job with them. Their communication is non existent and when you do speak to them no one in the company seems to have an answer. I will write further to let you know how long it will take to get my money back. DO NOT USE THIS COMPANY!!!!!!!!
08/20/2011Provided by Citysearch -
We must have called 5 plumbing companies to get our water heater working again on a Saturday. Vigilante had the nicest, most helpful person answering the phone. Next thing we knew, Dale and Ben arrived at our home (Under 30 minutes). They were polite, nice, quick, professionally dressed and informative. No overcharging. No song and dance. No nonsense. it was an eye-opening experience to have a Four-Seasons-Hotel-like experience from a plumbing company.
08/03/2011Provided by Citysearch -
I had my furnace repaired by Vigilante Staten Island Heating Company and was very impressed. The customer service was excellent, and the man that did my the job was very good at what he does. I appreciate good service and thank you for providing me a pleasant experience.
07/25/2011Provided by Citysearch -
I am writing to praise the work of your emplotee Dale Barbieri. You should be proud to have such professionals in your employ. I had Saturday night boiler emergency on March 6. His response was quick, in the time fram he said it would be and he arranged a follow up work on a Sunday that also was done neately and efficientlym as he told us it would be. His demanor was pleasent and professional and I was highly satisfied with his service. Due to this experience, I will sureley consider Vigilaante first with my next plumbing/ heating needs.
07/07/2011Provided by Citysearch -
I had a great experience with this company. I had a water pipe burst in one of my buildings late at night. I called the 24 hour number and was quickly helped by this company. They helped me shut off the water to stop the damage and had a plumber at my building with in 20 minutes. A big thanks to Vigilante!