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Vigilante Plumbing, Heating and Air Conditioning

Map & Directions
(59 Reviews)

195 Douglass Street, Brooklyn, NY 11217

(347) 834-8293

OPEN NOW
Today: 7:30 am - 7:30 pm
90
YEARS
IN BUSINESS
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
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The Better Cleaner Faster Company

General Info
* Complete Plumbing & Heating - Service / Repair * Expert Heating Service - Authorized Burnham Dealers * Sewer & Drain Cleaning - Video Sewer Inspections * Water Heaters - Water Filtration Systems
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Thu:
Fri:
Sat:
Extra Phones

Phone: (718) 834-8293

Phone: (718) 422-7863

Phone: (718) 522-6111

Primary Phone: (718) 522-6111

Fax: (718) 522-2732

TollFree: (888) 488-2923

TollFree: (888) 576-0490

TollFree: (888) 376-7801

Brands
Authorized Burnham Dealers, Commercial, Hangsgrohe, Residential, electric, york
Payment method
all major credit cards, amex, check, debit, discover, master card, visa
Neighborhoods
Gowanus, South Brooklyn
Associations
BBB
Other Emails

Categories
Plumbers, Air Conditioning Contractors & Systems, Bathtubs & Sinks-Repair & Refinish, Boiler Dealers, Building Contractors, Building Contractors-Commercial & Industrial, Furnaces-Heating, General Contractors, Geothermal Heating & Cooling Contractors, Heat Pumps, Heating Contractors & Specialties, Plumbing, Drains & Sewer Consultants, Plumbing-Drain & Sewer Cleaning, Septic Tank & System Cleaning, Sewer Cleaners & Repairers, Sewer Contractors, Water Heater Repair, Water Heaters

Reviews

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Ed S.

05/01/2016

Overall
Expertise
Professionalism
Promptness

They are just very polite SCAM artists .

I should check review before calling.

Complete waste of $600 for "detailed evaluation".

Two visits!!! Without fixing my Combo.

Ether they have no idea what they are doing, or they consider their clients are idiots.

After spending such money I feel like one.

Da quan R.

04/27/2015

Overall

Kamal was professional, polite, and took great detail in explaining why Vigilante was the best choice for my home heating solutions. I was completed satisfied with the work they did, and they kept the home clean as promised. I highly recommend them.

steverap

03/30/2013

Overall

I don’t usually write reviews online but I feel compelled to write one about my recent experience with Vigilante Plumbing, Heating, and Air Conditioning. I have owned a house in Park Slope for thirty years and during that time I have hired carpenters, roofers, plumbers, and other craftspeople to do work on my house, but I have never had an experience like the one I had recently with Vigilante.



I needed to replace my thirty-year-old furnace, and I thought about replacing it with two furnaces since I have a two-family house. Will Vassallo, the service manager, came out to do an estimate. Two other companies from which I got estimates stopped by, took a few measurements, and emailed me an estimate. Will spent about 45 minutes at my house, carefully evaluating and explaining the various options, and because installing a dual-zone heating system in a 130-year-old brownstone is complicated, he came back a second time with Sal Vigilante - the owner of the business! - just to make sure that everything was right.



In the end, I decided just to replace the single furnace. Since it was March and still cold, I was concerned about getting the job done in a single day, but Will guaranteed that they would do just that - and they did: the crew arrived on time, and got the job done by 5 PM! The two men were friendly, answered all of my questions, were respectful of my house (they wear booties over their shoes so they don’t soil floors), and when the job was done, they carefully explained the new wireless thermostat, double-checked the electrical wiring, cleaned the site thoroughly, and made certain that everything worked perfectly before they left.



As I said, of the many craftspeople I have hired over the past thirty years to do work in my house, Vigilante Plumbing, Heating, and Air Conditioning was by far the most professional. I recommend them highly!

berniedoug

11/08/2012

Overall
This is the best plumbing comp...

This is the best plumbing company in the city. We have been using them for years and never had a problem. To me the bad reviews seems like competitors or people with unrealistic expectations of cost bashing them. I would recomend them to anybody and if you have a problem just call and talk to Sal or Anthony Vigilante. They are always there and very resonable.

hannahbradford

01/07/2012

Provided by Citysearch - 
Overall
Terrible - Avoid at all costs

I did a full gut renovation of my entire house and this was the only bad experience I had with all the suppliers I worked with. These guys are the worst. Their work was terrible, messy, their installers were untrained or inexperienced or worse. The work had to be done over and over again, and what was projected to be a 2-3 day job took months to finally complete properly and took countless service calls. Avoid Vigilante Plumbing and Heating at all costs.

janetfurtado1122

12/31/2011

Provided by Citysearch - 
Overall
My new go-to plumber

Over the years my house has had a number of plumbing problems. So many that it's likely that all my pipes have been replaced at some point while I've been living here. My old plumbers, the Mario Brothers were excellent. However when I tried to call them a few months ago, they didn't answer. It's like they disappeared or something. Maybe they went out of business. Anyway, I gave Vigilante a call and despite the unusual name they actually did very good work and were reasonably priced. I'll use them again if I still can't get in touch with my regular guys.

bot

11/23/2011

Provided by Citysearch - 
Overall
Use at your own risk

After reading various reviews of Vigilante I felt assured that they would be a good company to call to repair my LG air conditioning system. What a mistake. They arrived on 11/11/11 diagnosed the problem and were due back on 11/17/11 to make the repair. $1,185.00 was of course promptly debited from my checking account. As I write this it is 11/23/11 and after making 8 phone calls without the courtesy of a call back I cancelled my job with them. Their communication is non existent and when you do speak to them no one in the company seems to have an answer. I will write further to let you know how long it will take to get my money back. DO NOT USE THIS COMPANY!!!!!!!!

clairehassid

08/20/2011

Provided by Citysearch - 
Overall
Superb Weekend Service

We must have called 5 plumbing companies to get our water heater working again on a Saturday. Vigilante had the nicest, most helpful person answering the phone. Next thing we knew, Dale and Ben arrived at our home (Under 30 minutes). They were polite, nice, quick, professionally dressed and informative. No overcharging. No song and dance. No nonsense. it was an eye-opening experience to have a Four-Seasons-Hotel-like experience from a plumbing company.

RW365

08/18/2011

Provided by Citysearch - 
Overall
Terrible

They are sexist, arrogant jerks. I'd use anyone but them.

hlnwheeler54

08/09/2011

Provided by Citysearch - 
Overall
Customer for life

The guys did a great job, you have a customer for life.

chirevells

08/03/2011

Provided by Citysearch - 
Overall
Very Impressed

I had my furnace repaired by Vigilante Staten Island Heating Company and was very impressed. The customer service was excellent, and the man that did my the job was very good at what he does. I appreciate good service and thank you for providing me a pleasant experience.

TheBa554

08/02/2011

Provided by Citysearch - 
Overall
Great job!

Technician did a great job, I was very happy!

guestja

07/27/2011

Provided by Citysearch - 
Overall
Very Clean

Those were the nicest installers I ever met. They were very clean & professional they deserve raises

lizawomack0

07/25/2011

Provided by Citysearch - 
Overall
Dale Barbieri

I am writing to praise the work of your emplotee Dale Barbieri. You should be proud to have such professionals in your employ. I had Saturday night boiler emergency on March 6. His response was quick, in the time fram he said it would be and he arranged a follow up work on a Sunday that also was done neately and efficientlym as he told us it would be. His demanor was pleasent and professional and I was highly satisfied with his service. Due to this experience, I will sureley consider Vigilaante first with my next plumbing/ heating needs.

watkins346

07/22/2011

Provided by Citysearch - 
Overall
Thank you, thank you, thank you

Technician was a wonderful gentleman, someone you never want to loose. He made me feel very comfortable, thank you, thank you, thank you.

juliegrdnl

07/20/2011

Provided by Citysearch - 
Overall
The best

Vigilante is the best for company for a boiler repair in Brooklyn

hawkins41

07/18/2011

Provided by Citysearch - 
Overall
I cannot say enough

I love Vigilante. I cannot say enough good stuuf about your technicians.

marilynreyesa

07/12/2011

Provided by Citysearch - 
Overall
Great

Great, the guys were very professional & helpful.

Marshapayned

07/07/2011

Provided by Citysearch - 
Overall
Thanks

I had a great experience with this company. I had a water pipe burst in one of my buildings late at night. I called the 24 hour number and was quickly helped by this company. They helped me shut off the water to stop the damage and had a plumber at my building with in 20 minutes. A big thanks to Vigilante!