U. Santini Inc. Moving & Storage
239 15th St, Brooklyn, NY 11215
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I recently used U. Santini on a complicated move. lt involved sending
2/3 of my stuff from a house in Brooklyn to another house upstate.
The other 1/3 had to be picked up, unloaded in storage, reloaded and delivered to a building in Manhattan. Oh, and on the way I asked them to pay for and pick up a dining table I had purchased from Craigslist.
I chose them because I'm old-fashioned, I like to deal with a business that has been around a while, is local, and where you can walk in and meet the owner. So after doing just that, I asked them to come over and give me a price. Naturally I also checked their record at the BBB and online.
The estimate I got was based on time and materials, not a 'flat rate', so I asked the estimator what were the chances of the estimate going over. He said that as long as I did what I said I would, i.e., pack my stuff as I had promised, that I would not be charged more. And in fact that's how it was.
All the moves went like clockwork, and to my surprise nothing was damaged. I should also mention that all my furniture is heavy, solid wood furniture, and 1 have a lot of heavy stuff like books and LPs.
The movers didn't complain and they dealt with everything that came up while staying cheerful and dedicated the whole move.
All in all, a great experience.
I recently moved to Park Slope and I must say that U.Santini was amazing! I was dreading moving day, but the movers were there early (boy, was I surprised) and went above and beyond! Tito was the name of one of the guys and he took the time to take apart my son's crib in my apartment and put it together in my new home! They were careful with the walls when bringing in furniture and even put paper down so my wood floor wouldn't get scratched. The owner, Dan stopped by once during the day to check-in and make sure all was going smoothly. Again, I was impressed! Now that I'm a local I stop by his office once in a while to see his dog, Lola and have gotten to know his father who still works the business. Great service, great family and great experience! I love my new Park Slope home...but having U.Santini move me almost makes me want to move just to work with them again! I understand why they've been in business for so long.
Don't use this company!
This business is as sleazy as they come. The owner, Dan, tries to bilk you of extra money at every chance. Once they got my belongings to my new home, Dan wanted $2,000 more than the original price. When I said I wouldn't pay any extra, he threatened to have the moving men stay until I agreed to the new price. I said I would call the police because they were trespassing, and he finally backed down. He was verbally abusive, nasty, and even refused to back his own employee's estimate.
It was a horrible experience!
A negative review is concerning, especially when it is false. As the owner of U.Santini, I am proud to say that this is the first negative review we have received in 75 years. I am compelled to address this customer who wrote this review simply becausee she did not want to compensate U.Santini for services rendered. The customer was quoted an estimate based on the items we were supposed to move. Upon arrival, the crew was requested to move double the original request, which they obliged. Upon being billed the customer refused payment. At no time was I, or anyone on my staff unprofessional. Quite to the contrary, the customer was abrasive and rude and ultimately...a thief. I was raised to do the right thing always. Someone who takes advantage of a company and takes their time and services without paying is a thief. Our reputation speaks for itself and our proud history remains despite one negative post and idle threats to ruin our stellar reputation in the industry.