Starlight Optical Inc.,
1501 Gravesend Neck Rd, Brooklyn, NY 11229
I chose that optical store of basing on the high customer’s reviews and distance convenience. However, my experience was so sad. I did order 2 pairs of eyeglasses and still I couldn’t wear either of them: one progressive and a separate pair of glasses for reading. I paid only for progressive lenses $470, but when I received my Silhouette progressive eyeglasses and looked up in the distance, the distance vision had become not clear and slightly blurry. (I successfully used to wear progressive lenses for 18 years without any problems from other professionals). My attempts to come to a store back and have them re-adjusted by moving lens further toward or away from the eyes did not help me.
The primary importance of the progressive eyeglasses is fitting and getting it right from the first time, it has not happened to me in that store even after several times. Moreover, when I did pick the both pairs of eyeglasses up they were with a curved frame to one side and required the adjustment right away and was not done until I pointed on it; still it was not corrected right. Before placing my order, I tried to get done some small repair to other pair of eyeglasses, it did not go well either.
If the experienced optician will get immediately a good result with strong Rxs to position the lenses properly in front of the eyes, measure accurate PD, correct fitting heights, tilt and an optimum vertex distance(VD), it seems that Marina was trained in convincing you that the eyeglasses are right rather than make those eyeglasses right.
In total, I wasted my money over $700 plus charge from my insurance, my time and get a full frustration and headache trying to wear new eyeglasses.
What a beautiful Optical Store and the best selection of frames sorted by designer types and styles. Staff was helpful in helping make my selection. They did a great job in adjusting my glasses when I went in to pick them up I will be back for a second pair of glasses.
Located on Gravesend Neck Rd and East 15 St, the ladies at Starlight Optical provide 100% customer service without making it about the sale. The Manager and I think she is an owner (Marina) and her Sales Associates never rushed me or added pressure, Before going there I've looked at frames at other stores. Price that I've paid at Starlight Optical was less then in any other stores that I've been to.I felt like I made an excellent choice with my purchase. Everyone was attentive to detail to my own personal concerns . I noticed how patient Marina was with the previous difficult customer.
I'm very happy I went here. After the initial visit, the turn around time to pick up my new eyeglasses was about two days.
I would definitely return to Starlight Optical in the future for additional eyeglasses.
I was very happy with the glasses I purchased. Friendly sales staff, great prices plus ultra great service and plenty of off street parking.
Marina - in particular - who is a manager or owner - is amazing. Helped me from start to finish with purchase of two pairs. Very satisfied with every interaction and the results. I also must rave about the doctor who examined me. He was thorough and very helpful. If you need frames and lenses, go there!. I would highly recommend that place to all.