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General Info
Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
Brands
State Farm
Neighborhoods
Sheepshead Bay, Southern Brooklyn
Categories
Auto Insurance, Homeowners Insurance, Insurance, Life Insurance, Renters Insurance
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Reviews

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andreae
Edited: 08/21/2017
Overall
Good Day Kim Astarita, I just ...

Good Day Kim Astarita, I just wanted to thank you for all your help in
securing my home & car insurance the customer service in which I received
from you was superb, not to mention the cost of the coverage is a much
bigger savings than I had anticipated. On the day that I called I was just
looking to get a quote but after working with you I decided to obtain
coverage with state farm instead. You knowledge of the types of products and
services helped me to decide on what was financially beneficial for me.
After receiving such great customer service I could not help but refer you
to others that I know. Again I just want to thank you for your great
customer service honesty and reliability in this day & age when you see so
many insurance companies its good to know that I have secured coverage with
one that is there for their clients.

Alan165

04/18/2012

Provided by Citysearch - 
Overall
Honest and Professional

I am a State Farm customer for almost 20 years and I have to say, that if anyone asks me ""who's my insurance company"" always proud to say State Farm I live in Brooklyn and their local office owned by Jill P. Sullivan is always there for us, especially my personal agent Debbi Fellito. Her expertise and guidance has proven to be honest and professional time and
time again.

Keri165

02/09/2012

Provided by Citysearch - 
Overall
Always Helpful and Dependable

Edna Romanelli was recommended to me by a friend who has been a customer of hers for over 10 years. When I called Edna to discuss my home owners insurance needs I found her to be very professional and helpful. She walked me through the various options, discussed the limits available to me and helped to assure me that my insurance needs were fully covered relative to the new home I was purchasing. Edna put my insurance package together very quickly and also assisted with getting information to the bank which my
mortgage lender required in order to complete their side of the lending process. Whenever I have had a question Edna has promptly replied and assisted with the issue. I also recommended Edna to a friend who was in the
market to purchase additional coverage for a renter in her home and an additional jewelry rider for herself. I found the price of the insurance to be competitive with other insurers and I know from the experience of another
customer who had a fire at their home that any claim is processed efficiently and quickly. Thank you.

MurrayG

01/13/2012

Provided by Citysearch - 
Overall
Always the BEST

Over the years I have dealt with many people who took care of my insurance needs. Many of them were good, some were so so and a couple was actually terrible. You however belong in a class by yourself. The issue of customer service in very important to me and I know that it is vital to any service oriented enterprise. For example, a restaurant that has good food, decent
prices but bad service will not survive in the long run. But.,,,one that has decent prices, so-so food but fantastic service will do well. Bad or even mediocre service can kill a business. Great customer service assures and maintains long term clients. In my dealings with other insurance representatives, I have yet to come across a single rep that came even close in providing your level of customer service. As far as I'm concerned you set the standard in this category. At
the risk of making you blush, please allow me to list your customer service attributes. You reply to my emails or phone calls within less than an hour. At times when you were on vacation I might add. Your answers and advice are precise, detailed and comprehensive. I always feel that you are in fact
representing me in my insurance needs. Whenever I stop by your office, there is always a smile on your face and a warm welcome. I live in Paris most of the year, yet I own property and a car in Brooklyn, NY. It is very important for me to have an insurance rep on whom that I can always rely. You have always come through for me and have taken good care of my insurance needs. I wish that you could extend your geographical area to include Paris as well. State Farm and Jill Sullivan are fortunate to have you on their staff representing State Farm in general and its Brooklyn
office in particular. My best wishes and continued success in 2012. Keep up the great work!

Alexander Gregory

05/11/2011

Provided by Citysearch - 
Overall
State Farm-quality of service

I want you to know that we are very pleased with the quality of service your company provides. I sincerely appreciate your responsiveness and the ways you conduct business. I have recommended your company to others because of our satisfaction with your service. I look forward to doing business with you for years. We have appreciated the friendly business relationship we have had with your company.
I’d like to say special thanks to Edna Romanelli. She is the best.
Sincerely,

Alexander Gregory

joerogue65

05/08/2011

Provided by Citysearch - 
Overall
Jill Sullivan State Farm Agent

Securing insurance has never been a pleasant task ,It is necessary in this day and age.I have never dealt with a more professional and caring staff as I have with Jill Sullivan's office.,We have car, home and life and are updated to what our property liabilities need to be in this changing market.I have considered using they banking products also.I have to say I have the fullest confidence in State Farms products and am a thoroughly satified customer.Kudos to her office staff. Mr R

jealouscan9392

10/14/2010

Provided by Citysearch - 
Overall
much appreciated

I’d like to thank you for your help, it is truly appreciated. Nice, kind and understanding people are hard to come by…
I thank you again for everything…