Brooklyn Jeep Dodge Chrysler
2286 Flatbush Ave, Brooklyn, NY 11234
|Mon - Thu:|
They must have paid actors to post these positive reviews because THIS IS THE WORST SERVICE DEPARTMENT IN THE ENTIRE FIVE BOROUGHS OF NYC. Save your time and money and take your car somewhere else. Years ago the department had to close down due to poor service and it looks like they need to close down again. Brought my 2007 Jeep in July of this year paid close to 2000 dollars only to have the check engine light come on one week after getting it serviced. I had to bring it again Tuesday morning (9/18/18). I dropped it off at 7am. Throughout the day, (like 8 times) I called to find out when the car would be ready only to get no answer. Wednesday morning I call again multiple times, no answer, voicemail box was full. After a Google search, I found out the department was closed because of the Jewish holiday. There was no mention on the answering machine that they were CLOSED for the Jewish holiday. Also no signs and noone mentioned their closure on Tuesday when I dropped it off and they never called me to give me a status of my car on Tuesday. Finally Thursday when they reopened, I called only to be placed on hold for 10 minutes. I got so frustrated that I had to go straight to the dealership to get my car. When I get there the Manager tells me, "it wasn't looked at yet but I can have someone check it out now if you want". After having it for 2 whole days, it wasn't even looked at????. Either they don't have enough mechanics to handle the amount of cars that come in or they have NO idea what they are doing, so they do patchwork and charge customers an Exorbitant amount of money. Bottomline I have to report them to the better business bureau (BBB) and file a formal complaint because this is unacceptable. No one else should go through what I experienced.
I had a wonderful experience at Brooklyn Chrysler Dodge. When I went there I met Ralph. He was very wonderful. He introduced himself to me. He was very respectful. He showed me around and show me some cars I might like. When I left I was very satisfied with what I had. I told my friends about my experience with Ralph. They couldn't wait to meet him.
03/27/2012Provided by Citysearch -
I went out of my way to bring my car to a jeep dealer for tune up and tire valve replacement. Did not get a call for 4 days for the quote and cost. After 10 days received the car and driving out I noticed the tire pressure was way low. Manager said this is normal go drive home the computer will sync with the new valve etc. Had to pull over after 1/2 hour of driving-they did not replace the valve. Manager said he would comp me some money for having to return and miss work to return the vehicle, especially after he sent me out and i brought this to his attention. Went back and he would not admit they forgot to change the valve. They just replaced it(which was obvious because of the new color they come in) and he said he cant comp me on a faulty part. I argued with him to say it was never changed in the first place. He just kept lying. About 5 months later i get mail from a collection agency saying that i owe $250 for 2 tickets my car received when in their care. They must have put it on the street and threw the tickets away when they saw them. Now noone is returning my calls regarding this and their is a ""Rose"" who apparently does not talk to anyone who has the power to do something about this. So not only did i get the tickets. They are twice the amount now and in collection against me. It is obvious they took possesion of my car before the tickets were issued so I will have to lose more time at work at small claims court now. Great Job Guys!
I cant believe that chrysler only has one dealer in brooklyn.....at least they treat there customers good, I went there for a service and the service manager just happened to be the one helping me.... where was this guy in the past ..these guys are great.. I am not one to wright blogs, but when you get treated like good... I cant pass but wrighting a good review.