Very bad,very obnoxious staffI was a costumor for at least 15 yearsThey have the highest price for shirts,the only reason I went there is that the shirts are starchedI wear custom made shirts of highest quality,They tore an expensive shirt and told me that I gave it in this wayI am done with them ,it happened to my wife about a year ago,they refused to compensate
Beware!!!! I have been a Citywash laundry customer since the business opened. Sometimes I wash and dry my own clothes. Sometimes I let them dry wash my clothes (extra price). Recently I have noticed missing clothes and having other people's clothes in my bag when I pick them up. Upon discover their employee told me they color coordinate and wash and dry clothes of multiple customers clothes together and this might be the reason clothes might be mix. (At least he was honest but it caused my safe risk) I understand they trying to save money but who wants other peoples clothes wash and dry together?Anyway they refused to help be relocate and look in the camera to see how the mix up happened and refused to provide any type of compensation of my missing clothes even though it was their mistakes. I even called the owner but no help received. I am very disappointed. It was my favorite laundromat and had a convenient parking lot.I recommend wash and dry your own clothes instead of letting them wash and dry. Thanks
I came back to this cleaner after years of not being a customer because the staff was rude. Now since it is under new management it is much more pleasant to go in and do my dry cleaning. in the past was so depressing that is one of the reasons I refused to go back. It is also much cleaner and so much brighter when you walk in and the new owner is such a nice person. I dropped off my husbands suit and a dressy dress and some cotton shirts. Everything came back 2 days later clean and perfect. The prices are reasonable and I was happy with my clothes. I'll definitely be back!!
Beware of this cleaners who purport to be COUTURE cleaners of gowns and wedding dresses. I brought in a silk evening gown with glass beading around the neckline and inquired if the beading had to be removed prior to being serviced. I was assured that it was going to be cleaned by hand and that it would be returned to me in perfect condition. I prepaid $250.00 for the service and when the gown was delivered to me - all the beads had lost their coloring and some had actually melted onto the dress. When I called I was told the dress was perfect when it left their facility, that they needed to contact the manufacturer. They promised to call me, of course no call back. I called again only to be hung up on. In other words, the usual diversionary tactics - everything but taking responsibility for ruining a $4000.00 gown. After speaking with a relative and hearing that Madelaine had ruined her daughters $13,000 Monique Lhuillier weding gown I felt it was time to warn consumers about this nasty, lying, scamming business. Taking them to small claims.
DONOTT COME HERE!!!!!! Im surprised theyre still open. Although half the time they are closed for long periods of time. There is no way they are making money. This dry cleaners is so unprofessional, unreliable, and dishonest. Their work is laughable and I'm thoroughly confused as to why they thought they could run a successful dry cleaners. I brought a perfect condition, brand new, never worn dress in for alterations on the strap to create a halter as opposed to a tie neck, they gave me a estimate on how long it wold take, when it was finally ready, it was ready on time but that was the only positive of the situation. The halter neck was way shorter than we discussed causing the dress to be up too high on my neck, but the biggest drawback was that they damaged my dress. It looked as though it either got caught in heavy machinery and had skid and scrap marks or that it got dragged by a car, literally. After seeing my dress and becoming hysterical because it was for prom, the person at the desk as the girl who took in the dress and said i brought it in that way as if that makes any sense, why would i bring in a damaged dress and not attempt to have it cleaned, although nothing they could provide would fix the level of damage, after disputing this lie the manager or owner or whoever the man was said he would give us the money for the dress but that wouldn't solve anything because prom was that day. Moral of the story definitely check reviews for a place beforehand, and if there aren't any go somewhere else. and give yourself a bigger gap for when receiving just in case any errors. Lesson learned because I really wanted to support.
While standing outside next to S & S Cleaners and talking on my phone, one of the owners came to chase me away with a broom. It is very disrespectful.
This place is terrible! They didn't clean my clothes at all but forced me to pay for that. And also stuff is rude. Will never come back there again
The review by JB is one I can understand.I have been a customer at this place for 20 years. I went through two owners, and now this one. Helen and Jeff. They have absoluteness no regard for good customer service. He can't put together a sentence and he has no clue as to how to say sorry, or you are right .... She's a complete thief. I have never had to pay this laundromat a single cent more for doing my blankets, but suddenly when these two took over as owners, I noticed my bill for laundry service had gone up a bit. She was charging me $ 3.50 extra per blanket to the already weighed pounds of laundry I gave them to do. The she rang my credit card, and the next time I came in told me I owed her money from the time before, it was a few dollars and I frankly did not have my receipts so I gave her a few additional bucks. HOWEVER, the very next time I came in, dropped off my laundry for service, gave in dry cleaning and shirts and said to Helen, I'll pay you now, she said You Also Owe Me From Last Time. WTF, this time I took out my receipt which I had placed in my wallet and babbling Jeff came over and started to research out my receipt, spending almost 20 min trying to find his copies, which he eventually did and as I said, Helen was trying to clip me for another $ 50.00. Then when he finally realized I was right, he wanted to give me a store credit, but of course I insisted on him refunding the amount immediately to my credit card. She had walked away at this time and he was annoyed that I did not want a credit... Amazing how he understood that and was able to communicate with me that he wanted me to take a store credit, but could not say SORRY we made an error. What I did was I simply called him and her a crook, thieves. You have to watch them.On the good side is, they do laundry very well, they don't skimp on the products, it comes back well wrapped, clean and smelling nicely... But the two of them are either challenged or simply idiots. Not on ounce of customer service at all. NOw, they have some laundry of mine, dry cleaning and shirt and when I have it delivered or pick it up myself, it will be the last time I ever use them.
Good Service during the morning time from Saturday-WednesdayTreated with respect and that makes me feel happy
The best laundromat in Brighton Beach!!They have the only big dryers (45lbs) around which is great for drying big blankets and comforters. Also the wash machines has the text message system which lets you know when your clothes are finished by way of text to your phone. Open 24hrs