Nursing Personnel customer service is professionally/personal. They are responsive to my concerns and handle my inquiries (which are few ) with a personal touch. I find it reassuring to have to be able to speak to my daughter's coordinator and/or coordinator without having to wait two days like it was with our previous agency (yes two days). NP employees are not afraid to say "if you have any problem, you can always call me at extent-sion ......" Pride and confidence in their work ethic!!
We're providing Best Home Health Care services in NYC CDPAP and PCA pay rate is $18 p/h Thank you .
Nursing personel, is the worse home care agency that I’ve dealt with. Service leaves a lot to be desired , the incompetence in which this agnecy is run is unbelievable, patients are left without service and customer service sucks , for example if an aide doesn’t show up to work it’s impossible to reach a coordinator . Upper management needs to re-evaluate their system and be more open to patients concerns. I would not recommend this agency to anyone else.
The place offers long term care, a process that removes your normal Insurance. joining a long term care could affect your doctor visits and prescriptions. Before we joined they said everything will be ok that our insurance will be fine, once we joined the story became one about only medicaid will help. medicaid does not cover state of art care. These people act like they have the best intentions yet all they care about is receiving funds from the long term care plan. Also they said that we could use our own people to care for the patient, but they forced us to be with a home health aid for 2 weeks before our own people could help. she was lazy and expected to sit on her phone while making a check.
Fantastic company with a tremendous breadth of services. They provide services throughout New York State. Highly recommend checking them out,
Amazing experience! Efficient reliable, with an amazing and very helpful staff. I strongly recommend Edison Home Health Care!
Nightmare agency l wouldint reccomend this agency to anyone looking for good service our care truth .
The actual therapists and nurses were fine, but the communication from the company to the client is abysmal. Can't get an appointment with visiting professionals until the day of the scheduled appointment. Some of the reps are simply rude--one hung up on me--and will promise to call you back, but don't. One nurse never showed up and I had to call Revival to find out what happened. Be warned and look elsewhere if you can.
I highly recommend this agency! They are very helpful and patient in every way! They make everything very smooth and easy! Keep it up Heart to Heart! I'm glad to be part of the H2H family!!
This is a really great company to work for! They even offer free HHA and PCA training programs in Brooklyn and in the Bronx! I highly recommend it to anyone looking to work for a reliable company!!