Was charged extra "toll booth fees" by driver through Verrazano bridge ($28 instead of $17). On confronting driver he mumbled unintelligible words (by second passenger and I) even after pulling up toll on google and showing him the charge. Driver also ASKED for a tip (intelligible this time) when asked for explanation of charges. Asked driver for receipt and he said "I cannot do that." I called the service number and explained to operator the extra charges. This person agreed that I should not have been charged that much for tolls and placed me on hold (without asking as I would not have wanted to wait on the phone - I only wanted to report the driver. After an approximate 3 - 5 minute wait on phone the operator returns stating that he had spoken with the driver and that I should not have been charged explain that the driver's excuse was that he also charged for the toll to drive TO the airport. As I was telling operator that I was not pleased with this and was going to leave a review he said "OK, you do that" and hang up the phone.Summary of negative events- Driver charged $11 dollars extra for toll even after confronting- Driver requested tip- Operator did not adequately address my concern- Operator did not give refund- Operator hung up phone after I explained my displeasure
STAY AWAY! Never do business with these people. Dispatcher and drivers mostly speak broken English (like rest of the taxi services in New York), but the worst is the owner, George. One of his cars completely ruined the fender of my brand new Mercedes-Benz when his passenger flung open the door as I drove by. His driver simply drove off. I tracked them down, but the owner assumed no responsibility as soon as he figured he could get away Scot free. Imagine what would happen to you if you ever got into an accident in one of their rides. Just call a cab or use Uber.
This is an excellent service to JFK, he texted when he started to come, was waiting at the time I specified, was cordial, and delivered me to the airport right on time. And the price is lower than a taxi, $20 less! I'll use this service the next time I'm in town.
In using this Company since 2010 and for me is the best. Affordable prices,clean cars,nice drivers and come on time Thank You guys.
Rayshaun gave me great rates, was very friendly and professional. I got tired of being killed by UBER prices just get to the airport, and he really helped me. Thanks again!
i really like eastern soo much, eastern driver r verry cool.
Best car service in Brooklyn. They give really great service for airport pick up and drop off
The cars are clean, the drivers are professional, and they are the most punctual in the Slope. Eastern Car Service is the best.
Eastern is the best! I have always used them and have had no problems. I guess if you are looking for high luxury service then look elsewhere, but you do get your buck's worth. Every time is a new experience. I love NYC!
Eastern Car Service has been incredibly reliable for us. We really depend on them as we have toddler twins and no car of our own - so to get certain places, we need a car service that provides car seats. We have had very few problems with eastern. I really love their online reservation system - it makes it so easy. Again, my only issue with this would be if they could add a few more options - a place to check off that TWO child seats are needed, and what kind; and it would be very cool if the price for the trip would come up on the online reservation system once the to and from locations are entered. Also these guys are usually early. really, they're great.