They complained about my infant to me daily. Told me they held him down to feed him a bottle which was when we decided to look elsewhere. Never spoke positively about my child who is very laid back,quiet and was only there in the mornings. They seemed annoyed with part time children who may not fit their specific schedule. Transition from center to home-based care was not a positive change.
The only thing I can say good about this place is that they were open extended hours, although apparently they stopped doing that. Staff turnover rate is disapointing. Most people leave within a year. Not that it matters, because staff and children are shifted from room to room, sometimes several times in one day, so that your child will likely have ten different caregivers in one day. Most of the staff are not happy due to being shifted around, inadequate pay and hours, and being forced to work when ill. So many children are stuffed together at a time it is rare to have any meaningful interaction between child and caregiver. Especially in the infant-2 year old rooms...so much time is spent shifting kids to other rooms, making sure all kids get their diapers changed every 2 hours (waste of parents money) and keeping kids from hitting each other out of fear that the child's parents will call and have social services investigate the center yet again.
Be Careful, if you are using any govt subsidized Care/voucher! While URC says they will accept it as payment, they will also take you to court to force you to pay the difference! They did this to my daughter, in regard to my grandkids, though they KNEW from day one how much the state was willing to pay CLAIMED at the time, verbally, that they accepted that as payment! They just failed to state they planned on BILLING HER and COERCING her later to pay the difference! So don't go to them if you have to have daycare costs covered via Welfare or anything like that. You are better off being at a home daycare (they seem unwilling to let the home daycare provider walk all over limited income single parents!) Even if it means having relatives paid to provide care at a far lower rate by the state!