Once Upon A Child - Brookfield, WI
16750 W Bluemound Rd, Brookfield, WI 53005
Phone: (262) 782-5430
Specialties: Kids, Bottoms, Shoes, Infants
this was a terrible experience!!! The customer service is the worst, they are completely rude! I took an entire bin there of clothes barely used and new onesies and brand new socks. They call me and tell me they are done I get there and the lady tells me that they don't take socks which is a lie because they sell socks by the shoes. And they take onesies unless they are brand new and in a package but they didn't take the pack I had in the bin, so that's questionable as well. And shes like for theses 4 sleeper I can give you 7.70 mind you I didn't want the money I just wanted big size for my son. And shes like do you want to look around and trade. I like I cant even get a pair of pant for that. THEY ARE COMPLETELY OVER PRICED FOR USED CLOTHES!!! $9.50 FOR A PAIR OF JEANS I CAN GET FROM WALMART FOR 4.00 I THINK NOT!!!!!!!!!!!!!!!!
*****GO TO CHILDREN'S ORCHARDS WAY BETTER********
Rude service is an understatement!! From what I remembered, their website stated up to 3 totes can be brought in to sell, which is what I did. When I got to the store, the clerk agreed with what was stated online (3 totes) but could only take 2 that day. She suggested I come back tomorrow with the third tote (no apologies given). While my 2 totes were being gone through, I did some shopping, finished my transaction at the register, and walked out the door. As soon as the door opened, my receipt was swept away by a huge gust of wind and I wasn't able to retrieve it. Immediately, I went back in the store to see if I could get a new one as they don't offer refunds without a receipt. The clerk's facial expressions, exasperation and condescending tone was incredibly rude, telling me very matter-of-factly that there was nothing she could do. After a little pleading, she agreed to handwrite a receipt and proceeded to tell me that she was "bending over backwards for me." Her words.
This store is awesome their clothing is extremely reasonable and adorable. I couldn't believe all the great outfits I found for my daughter. I would suggest this place to everyone, you will not walk out there disappointed or empty handed. The owner even has beautiful hair accessories for little girls.
I love love love this store! They have the best selection for little girls Gymboree outfits I have ever seen! It is so nice when you have a part to a line and they have the other part that they dont sell in stores anymore! Their prices are VERY reasonable and a lot of their clothing still has the price tags on it or atleast looks brand new! The staff there are very polite and they always help me when I am looking for something.
I also sell there often too. They pay very well for the clothes i bring in. They price everything by brand name so I know im getting the best price around!!
I love this store and I will no longer go to stores in the mall and spend $50+ dollars on an outfit....a gymboree outfit that costs $100 in the store with all the accessories (matching socks, leggings, hat, hair bows ect) the exact same outfit is at once upon a child for $15!! Talk about savings!!
I can't say enough about how horribly I was treated by the witch who owns the Once Upon a Child in Brookfield. She was rude, condescending, and overall very very unpleasant. If you like being treated with respect then I suggest that you stay away from Once Upon a Child in Brookfield WI.