17260 W Bluemound Rd, Brookfield, WI 53045
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My fiancé purchased an engagement ring from Kessler's and when I received it the center stone was noticeably off center. I took it back and they admitted it appeared that way ( some sort of illusion). It was corrected but how sad a professional could not have seen this before it was presented to me kind of ruined the experience. When I fell in love with a ring elsewhere we looked to resell this ring and were offered much less then the cost and in Kessler money which had to be put back in the store- no cash. We took it to two outside sources who only wanted to give us $300- the ring was over $2,000. We were told that their grading is not standard and customers from Kesslers often have this shock. The whole experience was very saddening and every time we hear those annoying, self- gratuitous commercials we become physically ill. I did email and let the owner know about my experience but received nothing but an apology and was told those commercials are very successful. Do not fall for it!
I initially brought my ring in to be appraised. They were helpful, and when it was late, they delivered my ring to my doorstep. I took my ring to another jewler to be quoted for resizing, and they wanted an upwards of $600! When I took it back to Kessler, they only quoted me $230! The people are really nice (and patient). I will definitely use their services in the future.