Would have been three stars (they were competent enough), but minus one star for wasting that much of my time (service does NOT equal efficiency, almost an hour for same script/lenses and healthy eyes), and minus another star for writing fake reviews. Details (well, not too many, but read to learn how to spot fake reviews) below. ____________________________________________________________________________Half of these reviews are obviously fake (written by staff and/or owners). Three of them use phrases right from the office's marketing material and website. Just sad, considering they aren't a bad practice. If you take out the fake ones, they'd be about 3.5 as of Sep. 2014. Disorganized and running behind schedule half the time, but still competent checkup. ____________________________________________________________________________Half the reviews are fake: (**I work at a company that is paid to weed out fake reviews for online sites and ones like tuffy1026 and 28228faberg are just stupidly obvious.)Real reviews don't include language like "you leave feeling fully informed". People (real patients) don't write like that. Fake reviews highlight how much "information" you came away with. That might be a goal but. 1. patients/reviewers will talk about problem solving instead of info, and 2. that "informative" aspect is mentioned multiple times in all of Dr. Roy's marketing copy. Coincidence? Fake. ____________________________________________________________________________(re. tuffy1026) I've never met a mom who writes about common tendencies in *all* children … and *then* mentions their own kid. (Think about it: more likely is "my kid was nervous (whose isn't? lol!)….") Fake (for more than just that reason, btw, but that's an easy one).____________________________________________________________________________2828faberg uses office-specific terms like "prescreening." Maybe she's in the business? Like maybe Dr. Roy staff? Patients who distinguish between one part of their exam are 1. unusual (you booked one exam, right?) and 2. usually only differentiate when something goes wrong with that piece. Fake. ____________________________________________________________________________(re. Mrs.E1) I've never read a real review where the patient "suddenly remembered" he has a personal relationship with a doctor after months of problem. Nor one that had such a miracle recovery that doesn't mention *any* specifics: was it an infection? maybe it was nothing to worry about? did they give you free meds because you are so poor? (and how is their financial situation suddenly resolved by knowing the name of a doctor? was service or meds free?) Fake. No one gushes about same-day service for a problem they ignored for months … unless the doctors are trying to market "same day service." ____________________________________________________________________________I went there for a new (same, it turns out) prescription from them (two years ago) and while that was fine, omg are they SLOW. "Service" doesn't mean "keep talking forever." "Friendly" shouldn't be "try hard to be my friend." 55 minutes start-to-finish for healthy eyes, same power, same brand contact lenses that I've been wearing for ten years. They need to learn that "service" can equal "efficiency of time." ____________________________________________________________________________Slow but competent. Unless you have a problem, eyes are eyes, the machines give the same reading as other docs, and most of us need a doctor who doesn't think we have an hour to blow for something routine. Did NOT respect MY time.
17495 W Capitol DrBrookfield, WI 53045
From Business: For over 25 years, our greater Milwaukee eye doctors and staff have been dedicated to providing the very best in eye care and contact lenses to thousands of patie…
16970A W Bluemound RdBrookfield, WI 53005