I like this store a lot- it is new, clean and offers a nice verity of products. But Yesterday I got a box of California rolls with carrots instead of salmon. Pay attention as you buy sushi there.
This review isn't specifically about the store but more of a reflection on the management as well as the BJ's Tire Center. After holding off from writing this negative review for three weeks, my hand (or fingers since this is a keyboard) has been forced. I went to BJ's to have two tires replaced, one of which had an issue. Two of my tires were replaced, however the problem tires were rotated from the rear to the front of the vehicle. One of the new tires blew out the next day. Luckily for me, the tire was replaced two days later by BJ's as it may have been defective. One of the perks of the service from BJ's Tire Center is that they had let me put the tire on myself in their parking lot as opposed to one of the BJ's Certified Tire Technicians, this obviously adds to the customer experience. After not hearing any response from store management, I contacted corporate. I had not heard anything back for about two weeks. I contacted corporate and they contacted the store where the manager was prompted to contact me. The manager mentions to come in and see him about a refund or gift card. I think that was the best part of the experience. Upon arriving and speaking with the store manager as well as the Regional Tire Center Trainer, I was given the news that there was nothing that could be done since there is an issue with my rim. Regardless, the store manager offered me a $10 gift card. So all in all, I would recommend BJ's if you'd like to spend $325 dollars for two new tires that you didn't need in the first place and spent countless hours in the BJ's Tire Center. In fact, I think I only need four more hours to become a BJ's Certified Tire Technician, maybe next time they'll let me put the tire on in the garage. Feel free to contact me BJ's, if you have anymore questions... Aspink1125@gmail.com