Mail-person doesnt come up but leaves an attempt slip/Costumer service is bad when you go in/They dont answer the phone
How I wished that I could give these folks a big fat ZERO. I have been living at my address for 1 year and 6 Months and I pay for a P.O. Box at another post office just to avoid having to deal with them. The sad thing is that some packages I order does not specify the delivery method and my package end up at this dump called post office. Long story short, I have called to complain and nothing gets done. Packages never get delivered, they don't leave a notice and when you go to the post office to attempt to pick up your package they will tell you "oh it's on the truck out for re delivery". You wait no one shows up and you go back to the post office"The dump" and they will say "oh it's not here we can't find it". Then you file a complain an investigation goes forth and they call you back in about 2days to say "sorry, but we could not find your package". THIEVES!!!!!!!!!!!!!!!THIEVES. This place is my motivation to keep going to shool and move out this area. I had never had such a hard time getting my items. How is a package out for the delivery and then it's nowhere to be found and then lost. They steal it and keep it. Mind you I live in a house on the first floor, no need to catch elevator to get to me. They are IDIOTS!!!!!!!!!!!!!!!!!!!!
One of the worst post offices in NY. Incredibly rude and incompetent staff. They've lost a couple of my packages. They don't update delivery info, I had packages say out for delivery on one day and 2-3 weeks later still no delivery. If you try calling them, you're in for a "treat": First you have to call them back to back several times (50+) and you'll probably find the line busy, if you're lucky to hear a ring, pray that someone will answer after you've been waiting hours for someone to answer your call, then pray that the agent on the phone has some education/respect for you as a paying customer and will listen to you respectfully and try to help. I can't believe a US agency works like this! Unacceptable and disappointing. They just don't care. Hopefully you never have to deal with them.After days and days of calling and trying to get some answers, I was never helped or informed. 0 stars!
ZERO STARS!HORRIBLE SERVICE. WHEN REGULAR CARRIER IS ON VAC FOR TWO WEEKS OUR BUSINESS ON SOUTHERN BLVD. ONLY RECEIVED MAIL 2 TIMES. BEEN COMPLAINING AND TO NO AVAIL!
This post office always has long lines and 3 Windows open. Some of the postal employees are rude and unprofessional. This post office always says they delivered a package and never even knocked on the door.
This is the worst postal service ever. The lady Lisa that does delivery is the best but the guy call Grant that covers for her when she is off is horrible, unprofessional and lazy. He never come upstairs to deliver packages he rings your bell numerous times ask you to come down for your packages that is unacceptable. There are many elderly residents in coop city I know that because I also work as a visiting nurse in the neighborhood so with this Grant guy not delivery packages to the apartments of this elderly residents most of them will not receive medications or medical suppliers timely. This is cruel. I watch him on the camera he (Grant) rings the bell waits and if you do not come down he walks towards the elevator and stands there so he will claim that he came up but you were not home. I reported him to the manager. I hope something is done to make it right.
My Grandson just came upstairs with the mail and I received a white plastic envelope from Swanson supplement company but my supplements were taken out of the corner and only the billing slip and discount slips were left, and I ordered it from Amazon and is tracked.
I feel bad for all of us who are forced to continue to deal with this Post Office. I say forced because as far as I've seen they report to know one. They will continue to be rude and disrespectful. They will continue to daily put your mail in the wrong location. They will continue to misplace your packages. They will continue to make you waste a whole day for a package that is a confirmed delivery and not deliver. This work ethic begins at the top.
HAD to give it ONE start because i dont have an option for ZERO. Very RUDE reps, NEVER ever attempts delivery, NEVER leaves notices and did I mention RUDE. How can i stand on line of only 5 ppl and wait 40 minutes! This post office needs to get SHUT down!
Even when I am home when the mail-person comes I don't receive my package. Instead, I receive a "delivery attempted" notice. It is not just about parcels: important documents from foreign countries, and paychecks also got lost on a regular basis. I have to go and pick it up myself after waiting on line for half an hour. The same happens with others who are in the same line with me. The root of the problem is the manager. He always boosts that he has been working here for 30 years. True: he has an incredible knowledge of "how to game the system". He continuously imparts this knowledge with new hires. I made so many complaints over the years. Each and every time they came up with some forged excuse. They lie, falsify, they do everything to keep their job, and nobody does anything.It's a shame that in an economy where so many decent people are looking for job, or work hard for meager paychecks these people earn good money, making hell of the life of an underserved community.