This place has been around for a DECADE now, and although it hasn't changed much the service has always made buying my glasses here a great experience. The staff is friendly and upfront, and gives the store a very local feel. If you're looking for 3 dollar glasses, go somewhere else, but if you're looking for a great deal on frames that will really upgrade your look and the way you feel about yourself, this is the place to go.
It is extremely difficult to contact this office in Co-op city via their own contact numbers (347-843-0430, 718-320-0551 and online numbers 718-530-0427. I called all day for straight 3 days, even now. I needed my prescription faxed to my Ophthalmologist. In addition I broke my expensive eye glasses and they could not repair or give me a discount to purchase another pair. I paid $550.00. Lastly, I could never see out of the eyeglasses. I believe the prescription was incorrect. They tried to correct the glasses in the store admitting they were little off, but never changed them. This is way I lost them. I keep taking them off my eyes. Don't be fooled by the discounts.
I would give zero stars if possible. Their customer service sucks. They sit around laughing and gossiping with each other while there office is full of customers. I sat around for over an hour waiting for my name to be called they never even glanced at the chart with names while socializing. Even the doctor came off to be pretty rude when dealing with my kids. I want nothing more to do with them.
I have never been so Disrespected In My Life I Went In To Pick Up My Glasses Today Sat There For !5 Minutes No Service So I Decided To Walk Over And Speak To a Young Lady Who Was Clearly Doing Some Kind Of Inventory ? I Asked Can I Please Pick Up My Glasses She Began Almost Yelling At Me Saying She Was Taking Care Of A Patient Did I Mention That I Am Disabled ?I Said Okay Mam I Then Went To Sit Down And WAIT FOR ANOTHER 20 MINUTES BY THE WAY THERE WAS NO OTHER PATIENT !!! GLASSES ARE CUTE BUT THE SEVICE SUCKS THE YOUNG LADY NEEDS TO BE TRAINED ON CUSTOMER SERVICE !!!!! THE GLASSES WERENT CHEAP EITHER AND HAD TO ALMOST BEG FOR RECIEPT
I went to Kelly's Fashion Optical to purchase new frames for my eyeglasses. I bought some nice frames but when the salesperson was adjusting the frames she accidentally broke them. I immediately requested a refund and the owner refused to give me my money back. Now I have to contact my credit card company to submit a dispute. Do not pay in advance at this place for your merchandise because you may encounter a problem. I'm going to also report them to the Better Business Bureau.
Love this store, it has great things for everything in your house.
I been going to Absolute eyeCare for years and they are hands down the best! Not only are they very helpful, but they are extremely loyal to their customers. The prices are very reasonable and they have a great selection. I have gotten all my eyewear from them over the years and will continue to go there. Also great hours like previously mentioned below
This shop was fabulous. I went here to find glasses for my young daughter who was not finding anything she liked at other shops. Nina waited on us and brought out a wide assortment of glasses with such patience and good cheer. She brought out a pair that my daughter fell in love with, wrote up the order, and then waited while we slept on the decision. We went back a week later and ordered the glasses from Nina. She was so friendly, efficient, kind-hearted, and competent. Everything went so smoothly. I would go back here in a heartbeat
my first experience was great ,i got my glassesand still manage to save some extra money thanx
Excellent care!! Kind and compassionate! Love my glasses and the team there is amazing!