Gabby Pets in Bronx, NY

I have good and bad news. The good news is I bought a shih tzu who I absolutely adore! Lynn was a doll she’s the lady who works there. Chris and Jamie were helpful and patient too! They took the time to answer all of my questions. The shop will give you a vet with FREE doctor vists but u have to pay for shots. ($90-up) includes free medicine. But the vet is in Queens and I live in the Bronx.——-When I purchased my dog I took him home and I noticed he was sneezing and coughing. (I thought nothing of it) Two days after he couldn’t bark and was sounding like he had a lot of mucus in his throat. I panicked and took him to the nearest vet in the Bronx. They charged me for the visit and antibiotics. I later took him home and called Gabbys pet shop. Chris answered and told me to bring him in so he can go in the incubator. They kept him for about a week. Lynn was so sweet and took great care of him. After a week I took him home and he was feeling a lot better. With selling me a sick dog I thought they would refund me the doctors bill that I payed for. It was only 2 days and he was very sick.I called and Jamie told me “they can not refund me for the doctors bill.” She handed the phone to Her Manager. He got on the phone and was very nasty with me. He was very condescending and said “oh I’m slow please excuse me I don’t know what your saying” “oh my name is Adam oh my name is Anothany”. “What’s that you want something for free?” This is a Caucasian male who thought it was ok to speak to me (a buying customer) in that manner. I then called the queens shop to speak to Don the owner and he was very passive aggressive. (Also a white male.) I am embarrassed to even be associated with them and a company that would stand for that kind of behavior from their “management” and owner. Gabby pet shop will no longer receive my business nor my friends or families. I know I’m a small fish in a big pond but I hope others are not treated this way.

Providing the best grooming service in the Bronx. Bring your loving pet and have your own experienced.

Hi i want to give accolades to lynn and chris at gabby pets, i purchase a beautiful party pomeranian today and he's great! The staff as mentioned above are extremely professional and quite helpful and knowledgeable about the care and needs of the pets at the shop. They gave me everything we needed for our new edition to our family and we are grateful.. Thanks Lynn and chris so much.

This picture speak for itself. The worse thing that can happen to a poor animal that can't defend itself

Absolutely terrible customer service & not helpful in any way, shape or form. Called about the availability + price of a specific brand of dog food and the response was a very rude and dry "we don't give prices over the phone" and then the man who picked up hung up. Wanted to shop here due to the good reviews I've read about customer service and ended up greatly disappointed. Luckily 3 of my aunts shop here and I was able to find out the price. They always buy the 24lb blue buffalo wilderness bags of dog food every couple weeks for their pitbulls. They supposedly give them this deal where they buy 10 bags and they get the 11th free... except they charge you $70.84 for each bag. I let them know and now this business has lost not one but 4 customers. I like to support small, local businesses, but this just completely turned me off from ever shopping at this particular location. This is what makes people shop at places like petco, petsmart or online. If you're ever looking for good priced dog food and good customer service, you may as well resort to these chain stores. petco, chewy and amazon sell these 24lb BB wilderness dry dog food bags $55 with tax + free delivery. #SOLD

---1st post - Lynn was wonderful. Answered my questions with patience and honesty. All of the dogs appeared to be properly cared for and healthy. I purchased a Shiba Inu. Jamie was helpful in explaining the paper work and addressing my concerns with medical insurance and the like. I didn't give 5 stars because the veterinarian is extremely out of the way for the Bronx location.

I purchased a 10 week old male shih Tzu on 4-1-2017. The employees Lyn and Jamie were extremely helpful, kind and answered all of my questions. They also cleaned and trimmed my puppys nails before I took him home. Along with giving me the breeders information and detail list of the food/ vitamins he is required to eat. I took him to the vet. on 4-3-17. The vet visit was free because it was included with the purchase of the puppy. The vet. gave him a good bill of health. With the exception of the puppy having kennel cough. Which is common in puppies coming from a pet shop. The vet also gave the shih Tzu meds. which I didn't have to pay for. I am extremely pleased with my experience at Gabby's pet shop.

Yo my dude great customer service. I give it up to these people. My wife left super happy by the way the vet to care of her dog. All questions were answered and we left with a free bone. Really happy helpful people. Thanks

Great people...awesome employees in there. Very clean place and very clean people. They helped me with all questions and gave information that I didn't even know about. Thank you so much r&k petshop very pleased with the customer service given to me and my family that's including bella...

Very proffesional people. They answer your questions as it is. Took my bird because it was veery bad hurt and the vet thats there u believe is carlos ..(i think thats his name)..he took great care of him. Took his time and and was very polite. Did not charge the visit. The ladys were great consolement. I felt so welcomed. Thank you eveybody. :)