I wanted to submit a review for nationalhomestore.com because I recently experienced such honest service. I just moved into a new house and we needed to order a trundle bed to accommodate below our kids' playroom daybed. In a rush to order it and finish the kids' room, I selected the poly deck pop up trundle. A representative from NHS, named Eric, contacted me via email to let me know the product wasn't in stock but suggested another pop up trundle. Overwhelmed with all the other things going on, I asked Eric a few general questions about the differences between the trundle I ordered versus the suggested trundle. Each of my inquiries were answered quickly and thoroughly but I made a huge mistake and just skimmed through each correspondence, never really comprehending that the representative mentioned on 4 occasions that there is a $99 delivery charge. My original purchase was $150, I kept thinking the $99 was a lesser quality trundle that Eric recommended. When I saw two charges on my credit card, one for $148 and the other for $99, I contacted Eric and asked him to remove the $148 because I had "mistakenly" been charged for both products, then Eric, kindly, explained the charges. After I reviewed all of our emails, he was correct, he stated the shipping charges several times, and I agreed several times. Embarrassed, I asked if he could cancel the order cause it hadn't shipped yet, and within 24 hours, Eric refunded both charges. He was honest and understanding when he didn't have to be, the transaction was completely my oversight. I'm really thankful for honest businesses, more specifically, honest business business people. Thank you, Eric, for your professional efficiency and integrity.
I read about the Sensational Complete High Rise Trundle Bed on the Folding Bed website and liked what I read. I ordered it. I liked that there was no shipping charge but wondered how that might impact delivery. I needn't have been concerned. Within 16 business days, our bed arrived in perfect condition. Very nice quality. Mattresses are very firm as we like. Doing business with Folding Bed was a pleasure. They provided professional and courteous service. I would gladly and confidently do business with them again.
Shipping and delivery was so fast! I had my order so quickly and I was so surprised. When they dropped it off they helped me move it to the right place in my home.
The roll away bed I received was fantastic! I got it in a timely and stress free fashion. I will definitely consider this company the next time I need furniture.
Great Service. I ordered the supreme deluxe roll away bed and could not be happier. It was delivered very fast and the quality is outstanding.
I ordered a new bed for my guestroom and was so happy . my guests LOVED the new bed and I loved the prompt delivery. great service!
Very happy with my bed purchase. Good quality roll-away bed. Reserved it super fast within two days of my purchase
I had bought my shoe rack from a national home store completely satisfied with their product and services.
Wow. Ordered a rental bed at around 9 am and by 12 received my order. Will use this service again.