My grandmother was at this place and they let her sit all not in a soaking wet bed and pad (she is handicap) she would press the button but no nurse would come. Then my grandmother fell out of her wheelchair and got hurt very bad and all the stories of them telling us how it happened keeps changing now she is in the hospital again the 2nd time she has been since being in this place they would hardly check her blood sugar which one day was 72,They also kept giving her medication that she did not want and made her really out of it. The whole place smells like pee and they do not care about anyone in the building they just care about their paychecks....do not go to this place if you want to live.
4001 S Aspen AveBroken Arrow, OK 74011
From Business: Welcome to your Broken Arrow, OK Brookdale Broken Arrow, the national leader in senior living solutions for a simple reason: we help people age well. Our speciali…
My wife was there the same time reported staff sex abuse was reported. He must have been on another wing as his face and name didn't seem familiar from TV reports. A few of the staff were outstanding workers. Couldn't get anyone to answer the call button during meal time as all staff were delivering meal trays. We learned not to bother and hoped to not be in dire need of assistance during those times. All-in-all, had I known the problems we would encounter I would have never had my wife admitted there. Can't recommend this place at all.My wife had an inappropriate bed, causing a fall. She fell in the shower due to administrative insisted under staffing and under experienced staff. We had to rent a recliner so she could be comfortably out of bed. I. Had to bring the bed positioning bar because the overworked maintenance man could only "put it on the book" to eventually get to it. Staff often went through. 6 batteries to find one that worked for a Hoyer lift. At her second fall they had to improvise an un-safe lift to get her up. I had told administration days before of the lack of operational batteries. Therapies we good except for one snarky OT Assistant. No complaints about the food at all. They were even nice enough to bake a gluten free pizza brought from the outside. They were confused about when and what medications she needed and we had to moderate and struggle to have some done appropriately. They give a good first impression by not being smelly, clean, and pleasant surroundings. As a retired health care worker I was fooled by the superficial things. I thought my many experiences in nursing homes would help me select placement somewhere better than this. We requested early discharge, feeling she would be safer at home with home health therapy, than to continue to stay at this facility.
My mother was in there two years ago. She was drugged up I suppose so the help doesn't have anymore responsibility other than updating their Facebook status. The response time for answering call lights is inexcusable. My mom waited one hour for help. She got tired of waiting and got out of bed, fell and hit her head. She was transported to SFH with a head injury. She never suffered from headaches before, but she has daily headaches to this day.The therapists and social worker are on continuous power trips. If you disagree with them, they will threaten to call Adult CPS.After we moved mom and got her off the 3 antidepressants, she perked up to her usual self, she is living on her own and never needed the modified diet the overlord SLP insisted she needed.Two years later I'm still battling R in billing. She is the RUDEST person at this facility. She has lied to me the last few years about mom's bill. She must have gotten the position through nepotism. Run, not walk away from Senior Suites. They don't answer the phone, so you have to go down there to talk with them. No real care takes place and they warehouse people for their convenience. After dinner they gather everyone in their wheelchairs, put them in front of a TV and put on a Western. During this time, people calling out for help are ignored while staff updates their social media.We are pursuing legal action against Senior Suites. And the billing person whose name is R, you abominable attitude has been reported to Corporate (it's probable not the first time either).
This is the absolute worst place to use for physical rehab or long term care. They NEVER answer their phones and I received all sorts of excuses for lack of anyone answering their phones. My mother had fallen at night and they did not answer the phone for an update on her condition. The social worker wield the little power she has if you decide to move your loved one and if you want privacy regarding your loved one's new residence, she will threaten to call Adult Protective Services.The speech pathologist was wrong on my mother's swallowing abilities. They said that she needed a mechanical soft diet, but when family visited, she received the same meal that family did, and it was NOT mechanical soft! Salad? On a mechanical soft diet? I tell you a lettuce salad is NOT mechanical soft.The beautician is useless. My mom went down for a hair wash and she ended up cutting a huge section of my mother's hair out without telling her! She was left bald on the back of her head!The rooms are terrible. The "A" bed, although it has the window, it has no privacy because the aides leave the door open and everyone gapes into the room as they walk by. The "B" bed, although it has privacy, it has no window and it's dark - a perfect recipe for depression for the geriatric population.I really could go on about my mother's incarceration (she felt she was in jail the whole time) but I have limited space. DO NOT SEND YOUR LOVED ONE TO SENIOR SUITES. Update on my mom: she is now in independent living, not assisted living or memory care as they insisted she needed. She's in independent living and has greatly improved.She's in a two room suite that has plenty of sunlight, she gets around on her own and is making so many friends. Nothing she was allowed to do at Senior Suites. Please, if you care for your loved one avoid Senior Suites at all costs.