Western Sun Federal Credit Union
4620 W Kenosha St, Broken Arrow, OK 74012
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We had the BEST Customer Service from Tammy Sexton on refinancing our car!! She promptly returned our calls and could not have been more professional. The paperwork was ready when we walked in the door. Everyone at the West Tulsa Branch of Western Sun was wonderful!! We HIGHLY RECOMMEND this branch of Western Sun Federal Credit Union.
My husband and I have been members at Western Sun for about 6 years now. We've always had good service when we've delt with them but within the last year or so, the level of service has surpassed all of my previous interactions with them. I am a regular member of the Broken Arrow Branch and I love all of the employees there! They are so knowledgeable and I love being able to take care of all of my business quickly and efficiently at one centralized location, since this is their main branch. I really like the tellers at this branch and the receptioNist always greets me with a smile. The main reason for my interest in writing this review is to express our deep gratitude for Kristina Green, our loan officer. She has helped my husband and I alot over the last year and she is our go-to person at Western Sun! She always greets her members with a smile and is one of the nicest most outgoing people you'll ever meet. She is a very busy loan officer, for good reason, but she never fails to create a wonderful experience for her members from start to finish! We could not be happier with Western Sun & we recommend them to all of our friends and family!!!
I got a motorcycle loan and was approved. Been with them 7 months and has paid every payment on time. Now I tried to get a second loan and the underwriter finds some reason to not approve. So then I ask about re financing my motorcycle loan and they said I could. Again the underwriter find some reason not to approve it. Fixing to cancel my direct deposit and empty my account and take them to court for defamation of character. Reasons for not a proving my loan. Calling my 12000 in vehicle calateral prices of cap and bow making up things on my credit.
It has been 3 days since I put in an online loan app. I haven't heard back from them. I called and was told someone would call me back. 24 hours later and still no phone call. I have great credit, and I know my ratios are well within lending guidelines. They should want my business! I work in customer service, and waiting 3 days or more to call someone back is simply ludicrous.